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11325142 2020-05-12
2016 FORD FUSION
TL* THE CONTACT OWNS A 2016 FORD FUSION. THE CONTACT STATED THAT WHILE DRIVING AT AN UNKNOWN SPEED, THE VEHICLE OVERHEATED WITH THE CHECK ENGINE WARNING LIGHT ILLUMINATED. THE VEHICLE WAS TAKEN TO THE STERLING MCCALL FORD DEALER LOCATED AT: 6445 SOUTHWEST FWY, HOUSTON, TX 77074, WHERE IT WAS DIAGNOSED AND DETERMINED THAT THE COOLING CHAMBER WAS CRACKED, AND THAT THE ENGINE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE, AND STATED THAT THE WARRANTY WAS EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 73,000.
11325119 2020-05-18
2017 FORD FUSION
TL* THE CONTACT OWNS A 2017 FORD FUSION. THE CONTACT STATED WHILE DRIVING 70 MPH, THE TEMPERATURE GAUGE INCREASED WITH NO WARNING LIGHTS ILLUMINATING. THE CONTACT STATED THAT TEMPERATURE GAUGE REMAINED HIGH AS SHE FELT HEAT ON HER FEET. THE CONTACT STATED THAT THE HEATER CORE MALFUNCTIONED AND COOLANT WAS LEAKED INTO THE VEHICLE. THE CONTACT STATED SHE PULLED OVER TO THE SIDE OF THE ROAD AND AT THAT TIME THE CHECK ENGINE LIGHT ILLUMINATED. THE CONTACT STATED THAT SMOKE ENTERED THE VEHICLE FROM THE AIR VENTS. THE CONTACT HAD THE VEHICLE TOWED TO CROSSROADS FORD OF INDIAN TRAIL (88 DALE JARRETT BLVD, MONROE, NC 28110) WHERE THE VEHICLE WAS DIAGNOSED WITH A HEATING CORE FAILURE. THE VEHICLE WAS CURRENTLY AT THE DEALER FOR REPAIRS. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE HOWEVER, NO ASSISTANCE WAS OFFERED. THE FAILURE MILEAGE WAS 42,246.
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