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11414313 2021-04-14
2013 MERCEDES BENZ C250
DRIVING VEHICLE NORMALLY AND TURN THE WHEEL AND HEAR CLICKING SOUND FROM AROUND STEERING WHEEL. FRONT, DRIVERS AIR BAG MALFUNCTION LIGHT IS ILLUMINATED AND HORN NOR ANY CONTROLS ON STEERING WHEEL WORK AT ALL. ERROR MESSAGE DISPLAYED "FRONT LEFT MALFUNCTION, SERVICE REQUIRED" SYMBOL FOR AIRBAG DISPLAYED. TOOK VEHICLE TO MERCEDES OF PALM BEACH DEALERSHIP AND THEY STATED THEIR WERE NO OPEN RECALLS ON THIS MODEL. I MENTIONED CAMPAIGN 2017120024 (ELEC) CAMPAIGN DESC. 1709P46C62 (ELEC) AND THEY STATE NO OPEN RECALLS ON MY VEHICLE. TOOK VEHICLE TO REPUTABLE ESTABLISHED MERCEDES REPAIR SHOP AND THEY DIAGNOSED THE ISSUE AS "NO COMMUNICATION WITH STEERING CONTROL MODULE" REPAIRMAN STATES THIS IS A COMMON ISSUE WITH THIS CAR. I BELIEVE THIS IS A SERIOUS SAFETY ISSUE WITH THIS VEHICLE AS THE AIRBAG MALFUNCTION CAN POSSIBLY CAUSE SERIOUS INJURY TO THE DRIVER AND THE HORNS INABILITY TO FUNCTION PREVENTS THE DRIVER FROM ALERTING ANY OTHER DRIVERS IF THEY STRAY FROM LANE, ARE BACKING OUT OF PARKING SPACE, OR DISTRACTED AT A RED TRAFFIC SIGNAL.
11365575 2020-10-16
2013 MERCEDES BENZ C250
I WAS ON THE 99 FREEWAY DRIVING NORMAL SPEED AND HIT BRAKES TO TAKE THE DENAIR EXIT. THE CAR SPED UP! LIKE TURBO POWER! THE SPEEDOMETER WAS AT 90 MPH AS I FLEW THROUGH A RED LIGHT AT TOP OF THE RAMP! I HAD TO CONTINUE DOWN RAMP BACK ON FREEWAY. PUSHING AND PUSHING ON BRAKES BUT NOTHING HAPPENED! NEXT RAMP WAS A BIT STEEPER , SO TRIED AGAIN TO SLOW CAR DOWN! IT STARTED TO SLOW AND I WAS ABLE TO PUT CAR IN NEUTRAL AS IT CAME TO STOP AND I POWERED THE CAR OFF. I WAS APPROXIMATELY 50 MILES FROM HOME AND HAD TO BE TOWED TO MERCEDES OF STOCKTON. AFTER THEIR REPAIR DEPARTMENT CHECKED MY CAR, THEY FOUND THE BRAKE BOOSTER WAS BAD AND THE TURBO PIPE HOSE WAS TORN( DUE TO WEAR AND TEAR). I HAD PREVIOUSLY (2 MONTHS EARLIER)HAD MY CAR IN FOR COMPLETE CHECK UP BY THE STOCKTON, CALIFORNIA DEALERSHIP AND NOTHING WAS DETECTED. I FEEL THIS A SAFETY ISSUE! I COULD HAVE BEEN KILLED! ALSO I BELIEVE THIS TO BE MANUFACTURE DEFAULT, THE COST TO FIX IS $2,400, AND I ALWAYS BRING MY CAR IN FOR REGULAR SERVING. THANK YOU
11205673 2019-05-01
2014 MERCEDES BENZ C250
CAR WAS BEING DRIVEN AT APPROXIMATELY 60 MPH ON THE COURTNEY CAMPBELL CAUSEWAY HIGHWAY, ON A STRAIGHTAWAY, THAT CONNECTS CLEARWATER TO TAMPA, FLORIDA. SUDDENLY THE (CLOSED) SUNROOF SPONTANEOUSLY EXPLODED, CAUSING A VERY LOUD NOISE AND SHATTERED GLASS TO FALL DOWN INTO THE PASSENGER COMPARTMENT. MY WIFE, WHO WAS DRIVING MANAGED TO MAINTAIN CONTROL OF THE CAR AND PULL TO THE SIDE OF THE ROAD. GIVEN THE CAR'S SPEED AND SURROUNDING TRAFFIC (MORNING RUSH HOUR) IT IS UNBELIEVABLE THAT THE SUNROOF EXPLOSION DID NOT CAUSE AN ACCIDENT. THE POLICE WERE CALLED AND ARRIVED ON SCENE. NO POLICE REPORT WAS FILED, AS THERE WAS NO ACCIDENT AND NO INJURY. THE CAR WAS TAKEN TO MERCEDES BENZ OF TAMPA BAY. THEY TOOK PICTURES AND GAVE US A LOANER CAR AND SAID THAT THEY WOULD MAKE A DETERMINATION AS TO WHO WOULD BE RESPONSIBLE FOR THE REPAIR. THE INCIDENT OCCURRED ON 5/1/2019 AT ROUGHLY 7:45 AM. IT WAS NOT UNTIL FRIDAY, 5/3/2019 THAT WE HEARD FROM THE SERVICE CONSULTANT, INDICATING THAT THE CAR WAS OUT OF WARRANTY AND THEREFORE THE REPAIR WAS OUR RESPONSIBILITY. IT TOOK THE DEALERSHIP OVER 2.5 DAYS TO MAKE THAT DETERMINATION ... SEEMS LIKE THAT DETERMINATION COULD HAVE BEEN MADE IN ABOUT 5 MINUTES. COULD IT BE THAT MERCEDES BENZ USA WAS INVOLVED IN EVALUATING THE RESULTING LIABILITY IF THEY WERE TO TAKE RESPONSIBILITY? GIVEN THAT THERE WAS NO IDENTIFIABLE CAUSE FOR THE EXPLODING SUNROOF, IT IS EVIDENT TO ME THAT IT'S A MANUFACTURERS DEFECT THAT COULD EASILY HAVE CAUSED AN ACCIDENT AND SERIOUS INJURY OR DEATH, AND YET MERCEDES BENZ ASSUMES NO RESPONSIBILITY. A COST TO REPAIR/REPLACE THE SUNROOF GLASS WAS PROVIDED VERBALLY (OVER $1,700.00). THIS SPONTANEOUS EXPLOSION OF A SUNROOF IS APPARENTLY SOMETHING THAT HAS OCCURRED IN THE PAST WITH MERCEDES BENZ, AS WELL AS OTHER CAR MANUFACTURERS. THIS COULD HAVE A CATASTROPHIC OUTCOME ... ANY TIME IT HAPPENS.
11098916 2018-05-22
2014 MERCEDES BENZ C250
I WAS IN A HEAD ON COLLISION AND THE AIRWAY DID NOT DEPLOY
11083833 2017-10-06
2013 MERCEDES BENZ C250
MANUFACTURER RECALL NUMBER2017100005 NHTSA RECALL NUMBER17V627 AND MANUFACTURER RECALL NUMBER2018030004 NHTSA RECALL NUMBER18V043 BOTH ARE LISTED AS "RECALL INCOMPLETE, REMEDY NOT YET AVAILABLE" AND BOTH AFFECT DRIVER AIRBAGS. I NEED REMEDY FOR THESE ISSUES TO BE SURE I WON'T BE INJURED BY MY AIRBAGS.
11040410 2017-03-29
2013 MERCEDES BENZ C250
TAKATA RECALL I CALLED MY LOCAL MERCEDES BENZ DEALER WHO STATED THAT IN THEIR SYSTEM I HAD NO AIR BAG RECALL ON MY VEHICLE. I ENTERED MY VIN # ON THE AIRBAGRECAL WEBSITE IT SHOWED I DID? MERCEDES BENZ DEALER IS CLEARLY NOT CLAIMING RESPONSIBILITY. REP TOLD ME THAT THE LETTER WAS SENT TO ALL OWNERS OF MERCEDES BENZ CARS AND THAT MY CAR DOES NOT HAVE AN RECALL? I DON'T AGREE WITH HER AND WOULD LIKE TO FILE A COMPLAINT DUE TO NON-ASSISTANCE AND NEGLIGENCE ON MERCEDES BENZ DEALER END FOR NOT LOOKING INTO MY VEHICLE MORE. THE RECALL FOR THE AIRBAG ISSUED A WARNING OF SAFETY SO I'M UNPLEASANTLY DISMAYED AT THE FACT THAT THE MERCEDES BENZ REP WOULD DISMISS MY CONCERN SO NONCHALANTLY TO DISCUSS A SOFTWARE UPDATE NOTICE SHE DID FIND IN HER SYSTEM WHICH I WAS DUE FOR? I CURRENTLY HAVE A AIRBAG LIGHT ON IN MY VEHICLE WHICH IS ALARMING AND WORRIES ME A BIT TO SAY THE LEAST. I WOULD LIKE SOME ACTION TO TAKE PLACE IN GETTING THIS ISSUE RESOLVED. THE DEALER SHOULD BE OFFERING TO TAKE A LOOK AT ALL MERCEDES BENZ CUSTOMER VEHICLES TO ENSURE AIRBAG IS NOT INSTALLED AND EVERYTHING IS OKAY?
10721728 2015-05-22
2013 MERCEDES BENZ C250
I WAS DRIVING TO COLORADO FROM TEXAS GOING NORTH ON HIGHWAY 285 ABOUT 15 MILES OUT OF CLINES CORNERS WHEN MY MOON ROOF JUST EXPLODED. GLASS WENT EVERYWHERE AND I QUICKLY SWERVED OFF THE ROAD. THERE WERE NO CARS AROUND THAT WOULD HAVE BEEN CAPABLE OF THROWING UP DEBRIS OF ANY KIND. I HAVE SUBSEQUENTLY DONE RESEARCH TO FIND THAT IT IS ALMOST IMPOSSIBLE FOR ROCKS OR DEBRIS TO BREAK A MOON ROOF. THIS SEEMS TO BE A SEMI-COMMON PROBLEM HOWEVER I AM STRUGGLING AT THE MOMENT TO GET MERCEDES TO COVER THE REPAIRS.
10670568 2015-01-06
2013 MERCEDES BENZ C250
AS I WAS DRIVING ON THE FREEWAY, I HEARD AND EXPLOSION FOLLOWED BY A RAIN SOUND, MY SUNROOF HAD EXPLODED AND THE GLASS CAN BACK DOWN. NOTHING HIT THE SUN ROOF, THE GLASS WAS POINTING OUT, IT ACTUALLY EXPLODED. AFTER RESEARCH I FOUND THIS IS COMMON IN MERCEDES AND I HAD NO IDEA THAT SOMETHING LIKE THIS WAS EVEN POSSIBLE. I HAVE HAD THE CAR FOR ONLY 3 MONTHS.
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