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11301347 2020-01-22
2010 VOLKSWAGEN PASSAT
VEHICLE LOST POWER AND SHUT OFF WHILE DRIVING ON THE STREET AT APPROXIMATELY 20 MPH. I HAD DRIVEN ABOUT 1 BLOCK ON THIS STREET AFTER HAVING TURNED ONTO IT FROM ANOTHER STREET. WHEN THE CAR DIED, "STEERING WHEEL LOCKED" DISPLAYED ON DASH PANEL. CAR WOULD NOT START, STEERING WHEEL WOULDN'T MOVE BEYOND ABOUT 1" TO THE RIGHT. MESSAGE WOULD DISPLAY "STEERING WHEEL STILL LOCKED" OR "MOVE STEERING WHEEL." AFTER 40 MINUTES OF THIS ROTATION OF MESSAGES AND TRYING TO START THE VEHICLE, MOVED THE STEERING WHEEL UP AND DOWN. CAR FINALLY STARTED BUT ONLY FOR 3 SECONDS. BATTERY LIGHT WOULD COME ON. WAS ABLE TO START THE CAR SEVERAL TIMES DOING THIS AND MOVING IT 30 FEET TO SAFELY PARK ON THE SIDE OF THE ROAD. TEMPERATURE OUTSIDE WAS ABOUT 30 DEGREES F. FOR ABOUT 1 MONTH PRIOR TO THIS, I WOULD PERIODICALLY HEAR A TICKING SOUND AFTER REMOVING THE KEY FROM THE IGNITION. AFTER THE TICKING STOPPED, A MESSAGE WOULD DISPLAY ON THE DASH PANEL "STEERING COLUMN LOCKED. VISIT WORKSHOP!" IT WAS EXTREMELY COLD WHEN THIS HAPPENED, BUT IT DIDN'T HAPPEN EVERY TIME I TURNED OFF THE CAR, AND THE CAR STARTED FINE EACH TIME AFTER. OUTSIDE TEMP WAS IN THE TEENS (F) WHEN THIS TYPICALLY HAPPENED.
11301283 2019-12-23
2011 VOLKSWAGEN PASSAT
I AM NOT ABLE TO OPEN MY TRUNK VIA FOB, SWITCH ON THE DOOR NOR REMOTE. I HAVE READ THIS SEEMS TO BE A COMMON OCCURRENCE AFTER REAR LIGHT FAILURES. MY REAR LIGHTS, HEADLIGHTS, AND TURNING LIGHTS HAVE ALL BEEN REPLACED MULTIPLE TIMES WITHIN THE LAST FEW YEARS. I WENT INTO THE GROCERY STORE AND WHEN I ATTEMPTED TO OPEN THE TRUNK IT WOULDN'T OPEN. I HAVE REPEATEDLY TRIED AGAIN TO NO AVAIL.
11063583 2012-06-07
2009 VOLKSWAGEN PASSAT
ON 11/15/11 @33,125 MILES WHEN ACCELERATING INTERMITTENTLY SHIFT INTO NEUTRAL CORRECT BACK TO DRIVE "COULD NOT BE REPLICATED" BY VW SERVICE. THEN, CAR STARTED TO BECOME "HESITANT" ON ACCELERATION FROM A STOP OR WHEN ON DRIVING. 1/16/12, HESITATION MORE FREQUENT; VW SERVICE TOOK A SHORT DRIVE,COULD NOT REPLICATE "IT'S NOT AN ISSUE UNLESS MIL" (RECOMMENDED NEW WIPER BLADES). 3/6/12, @ 41,117 MILES, CONTINUED TO INTERMITTENTLY HESITATE/WANTED TO STALL/ NEUTRAL" NO ENGINE LIGHT (MIL); 3/14/12 @ 41,595 MILES, LEFT HEADLIGHT BULB REPLACED. 6/7/12, WHILE IN TRAFFIC ON EXPRESSWAY APPROXIMATE SPEED WAS 20MPH, CAR HESITATED TO MOVE WITH FLOW OF TRAFFIC THEN IMMEDIATELY AFTER HESITATION, 2 THINGS OCCURRED @SAME TIME, I WAS REAR-ENDED & ENGINE LIGHT (MIL) CAME ON. THEN CAR HESITATED AS I WENT TO PULL OVER. MIL WENT OFF THEN FLICKERED ON. I CALLED VW SERVICE THE MIL WAS OFF & WAS TOLD THAT REAR-ENDED CAUSED THE FLICKER. MIL CONT TO INTERMITTENTLY GO ON & OFF. ON 6/30/12 @47,098 MILES, MIL ON STEERING LOCKED UP CAR HESITATING; VW SERVICE WAS INFORMED THAT AUTO BODY SHOP STATED OBD CAR MISFIRING; REPLACED L HEADLIGHT AGAIN-CAR PASSED INSPECTION. ON 7/12/12 @ 48347 MILES, MIL VW SWAPPED WIRES AGAIN; MIL, HESITATION WHILE DRIVING, & SHIFTING ISSUE STILL INTERMITTENT; 3/2/13@ 64070 MILES MIL ON L HEADLIGHT BULB REPLACED; 3/30/13 MIL REPLACE SPARK PLUGS; 4/15/13 @ 65,689 MIL IGNITION COIL MANIFOLD FUEL INJECTORS REPLACED; RETURNED 4/16/13 HESITATION REBREATHER CORRECTED; SAFETY INSPECTION MIL ON FORCED CAR TO PASSED. MIL STAYS ON STILL HESITATES @78,942 WATER PUMP; @79000 CAR HESITATING STALLING MIL INTAKE VALVE FUEL INJECTOR NEED CLEANING - L HEADLIGHT AGAIN; @91,195, LEFT HEADLIGHT REPLACED VEHICLE RET TO ME BY VW WITH MIL & STEERING LOCK LIGHTS ON REFUSED TO REPAIR 100,191 MILES MIL STILL ON 107,290 VW FORCED FAIL SAFETY INSPECTION MIL CAME ON &HAS NEVER GONE OFF
11056793 2017-12-13
2010 VOLKSWAGEN PASSAT
VEHICLE WAS RECALLED FOR AIR BAG/CLOCK SPRING REASON TWICE IN JUST OVER A YEAR. NOW, SHORTLY AFTER BOTH OF THESE REPAIRS, WE HAD A NOISE IN THE STEERING WHEEL, AS WELL AS AN AIR BAG FAILURE INDICATOR ILLUMINATE. WE CANNOT HELP BUT FEEL THIS IS RELATED TO THE WORK THAT HAS BEEN PERFORMED ON THESE RECENT RECALLS AND FEEL VW SHOULD BE RESPONSIBLE FOR THE COST OF THESE REPAIRS. THIS HAPPENED WHILE DRIVING ON A CITY STREET WHILE MAKING A TURN. ATTACHED IS A COPY OF THE SERVICE RECORD.
11035580 2017-10-23
2010 VOLKSWAGEN PASSAT
DURING THE NORMAL OPERATION OF THE VEHICLE, WITHOUT NOTICE THE STEERING WHEEL LIGHT COMES ON AND DISABLES THE ABILITY TO STEER THE VEHICLE NORMALLY. I'VE INCOUNTER THIS PROBLEM AT ALL SPEEDS AND ALSO DURING IDLELING AT A RED TRAFFIC LIGHT. PLEASE HELP AS THIS MAY CAUSE ME TO HAVE A SERIOUS ACCIDENT. THANK YOU
10714169 2013-05-01
2010 VOLKSWAGEN PASSAT
I WAS DRIVING HOME ON THE HIGHWAY WHEN MY CENTER CONSOLE RADIO HEAD-UNIT STOPPED WORKING. THE SPEAKERS STOPPED PLAYING MUSIC, THE DISPLAY ON THE HEAD-UNIT BLACKED OUT, THE BACK-LIGHTING FOR THE UNIT WENT OUT, AND MY BLUE TOOTH CAPABILITIES CUT OUT AS WELL. MY RADIO HAS NOT WORKED FOR THE PAST TWO YEARS, AND I AM UNABLE TO USE HANDS-FREE BLUE TOOTH WITH MY PHONE. I NOW HAVE TO USE MY PHONE BY HAND IF I WANT TO BE ABLE TO COMMUNICATE WHILE DRIVING. I'VE BEEN NOTICING INCREASED DRAIN ON MY BATTERY (EVEN WHEN THE CAR IS TURNED OFF) WHICH WAS CONFIRMED TO BE COMING FROM MY DEAD RADIO ACCORDING TO DIAGNOSTICS RUN AT AN AUTO SHOP. I HAVE HAD TO JUMP AND REPLACE MY BATTERY TWICE UNTIL I WAS ABLE TO GET THE ISSUE DIAGNOSED. I AM CONCERNED THAT MY BATTERY WILL DRAIN AGAIN FROM THE DEFECTIVE RADIO UNIT. WHEN I TOOK MY CAR TO THE VW DEALERSHIP, THE ONLY OPTION THEY OFFERED TO ME WAS TO PAY $125 TO DIAGNOSE THE PROBLEM AND THEN ANOTHER $800 TO PAY FOR A REPLACEMENT UNIT OF THE SAME BRAND. I REFUSE TO PAY $800 FOR A REPLACEMENT PART THAT I AND MANY OTHERS BELIEVE IS A DEFECTIVE PART. *TR
10639179 2014-05-14
2009 VOLKSWAGEN PASSAT
THE CAR SUDDENLY HAS 50% OR LESS POWER AND BEGINS STUMBLING VERY BADLY. ACCELERATION IS SO POOR THAT IT'S QUITE DANGEROUS IN HEAVY TRAFFIC AND THE ABILITY TO PULL OFF THE ROAD IS SEVERELY HAMPERED. THE ONLY WAY I'M ABLE TO KEEP THE CAR MOVING AND RUNNING IS TO USE THE MANUAL FEATURE OF THE AUTOMATIC TRANSMISSION AND KEEP THE RPM'S VERY HIGH. THE FOUR COIL PACKS IN THE CAR WERE REPLACED THIS SPRING. SUDDENLY, THE SAME EXACT PROBLEM IS BACK AGAIN 4 MONTHS LATER. CODES WERE RANDOM MISIFRE AND MULTIPLE MISFIRES AT VARIOUS CYLINDERS. STRANGE THAT ALL FOUR PACKS GO OUT AT THE SAME TIME....? THAT'S NOT LOGICAL UNLESS IS SOMETHING OTHER THAN NORMAL WEAR CAUSING THE ISSUE. THIS PROBLEM HAS OCCURRED TWICE AND BOTH TIME IT BEGINS IN THE MIDDLE OF HEAVY TRAFFIC WHERE THE SITUATION IS VERY DANGEROUS AS THE POWER LOSS IS NEARLY COMPLETE. BOTH TIMES WERE UNDER ACCELERATION WHEN THE HEAVY STUMBLING OCCURRED. I TURNED THE CAR OFF AND DISCONNECTED THE BATTERY FOR 5 MIN. TO HOPEFULLY RESET THE CARS EPC AS THE PROBLEM IS SO SUDDEN IT ALMOST CERTAINLY IS ELECTRICAL. THERE IS NO LOGICAL EXPLANATION FOR FOUR COIL PACKS ALL NEEDING TO BE REPLACED AT THE SAME TIME AND 4 MONTHS AFTER THE LAST REPLACEMENT...? UNDOUBTEDLY A CONSISTENTLY DANGEROUS SITUATION. *TR
10616861 2014-07-28
2009 VOLKSWAGEN PASSAT
I STOPPED AT A STOP SIGN, THE CAR ACCELERATED NORMALLY AND AFTER A FEW MINUTES THE ENGINE SPUTTERED, THE CHECK ENGINE LIGHT ILLUMINATED, AND THE BATTERY LIGHT ILLUMINATED. THE ENGINE QUIT. ATTEMPTS TO RESTART THE ENGINE FAILED. I WAS LOCATED AT AN INTERSECTION AND PUSHED THE CAR OFF TO THE SIDE OF THE ROAD. I ATTEMPTED TO RESTART THE ENGINE AND NOTICED AN AROMA OF BURNING PLASTIC. I OPENED THE HOOD AND THERE WAS SMOKE EMANATING UNDER THE TOP ENGINE COVER, TOP LH SIDE VIEWED FROM THE FRONT TO THE REAR. UPON FURTHER INVESTIGATION I NOTICED THAT THERE WAS A FIRE UNDER THE COVER. I REMOVED THE COVER AND EXTINGUISHED THE FIRE. THE #1 IGNITION COIL HARNESS WAS MELTED FROM THE FIRE AND ASSOCIATED FIRE DAMAGE WAS NOTED ON THE INSIDE OF THE ENGINE COVER ABOVE THE ENGINE COIL LOCATION. I HAD THE VEHICLE TOWED TO THE LOCAL DEALERSHIP AND THEY CONFIRMED THAT THE FAILURE OF THE #1 ENGINE COIL WAS THE CAUSE OF THE FIRE. I REPORTED THE INCIDENT IN DETAIL TO THE VOLKSWAGEN AMERICA CUSTOMER SUPPORT AS SOON AS I RETURNED HOME. VEHICLE IS CURRENTLY UNDERGOING REPAIRS TO REPLACE THE DEFECTIVE ITEMS. I WAS TOLD THERE WERE NO CURRENT RECALLS IN EFFECT. I WENT TO THE NHTSA WEBSITE AND FOUND THAT THIS ISSUE HAS BEEN PREVIOUSLY INVESTIGATED AND NO RECALL WAS ISSUED AT THE TIME. I FELT OBLIGATED TO REPORT THIS INCIDENT AS IT PERTAINS TO PUBLIC SAFETY. *JS
10495222 2011-11-14
2009 VOLKSWAGEN PASSAT
THERE ARE 3 COMPLAINTS. I HAVE PURCHASED 2 VOLKSWAGEN PASSATS IN 2009. ONE IS WORKING FINE EXCEPT WINDSHIELD TANK LEAK, AND THE OTHER ONE HAS THE LEAKAGE AND AT THE SAME TIME AN ENGINE PROBLEM. I WOULD LIKE TO RECALL THE OTHER ONE OF WHICH I HAVE REGISTERED WITH VEHICLE ID HERE FOLLOWED BY THE BELOW REASONS AND REQUESTS. 1. WINDSHIELD TANK LEAKAGE SINCE THERE WAS NO ACCIDENT AND IT NATURALLY LEAKED. 2. ON THE 17TH OF NOVEMBER 2011, THE CAR SUDDENLY STOPPED AND EXHALED BLACK SMOKE AND I COULD NOT DRIVE ANY MORE. I DEFINITELY STOPPED AND CALLED A WRECK CAR AND WENT DIRECTLY TO THE DEALER. THE DEALER REPORTED AS STEERING COLUMN MODULE PROBLEM. (ALSO MENTIONED ABOUT INJECTOR ) 3. ON THE 14TH OF SEPTEMBER 2012, I WAS ON MY WAY TO WORK AND QUITE FAR AWAY FROM THE COMPANY, THE CAR SUDDENLY STOPPED WITH THE SAME PROBLEM AS 2011. I WAS LATE FOR WORK FOR SURE AND IT WAS ALMOST LIFE THREATENING CIRCUMSTANCE BECAUSE OF THE ENVIRONMENT. I CALLED THE WRECK CAR AND HERE IS ANOTHER REPORT FROM THE DEALER. "CUSTOMER STATES VEHICLE WAS DRIVING ROUGH, SHAKING AND EMITTING SMOKE EXCESSIVELY: SMELLED OF FUEL: MADE IT TO THE DEALERSHIP AND WILL NOT START. CHECK AND ADVISE. INSPECTED VEHICLE RETRIEVED P0300 RANDOM MISFIRE P0303 CYLINDER #3 MISFIRE AND P0087 FOR FUEL RAIL. NOTICED LARGE AMOUNTS OF WHITE SMOKE COMING FROM EXHAUST AND STRONG ODOR OF FUEL...)" 4. I HAVE POWER TRAIN WARRANTY FOR 5 YEARS OR 60K MILE (WHICH WILL BE THE FIRST) AND THE DEALER FIXED 2 TIMES FOR FREE BECAUSE OF THE WARRANTY. NOW EVEN THE WARRANTY IS BEING TERMINATED AND I HAVE NO OTHER WAYS TO SECURE MY SAFETY. FOLLOWED BY THE ABOVE REASONS, I WILL NOT BE ABLE TO DRIVE THIS CAR WHICH I HAVE PURCHASED IN 2009. WHEN I DRIVE THIS CAR, I DO NOT FEEL SAFE AND EVEN FEEL LIFE THREATENING DANGER WHILE I AM DRIVING BECAUSE THOSE MOMENTS IN THE PAST WERE VERY DANGEROUS. *TR
10371410 2010-11-30
2010 VOLKSWAGEN PASSAT
DRIVING ON 267 EAST VIRGINIA IN MORNING PARKING BRAKE INDICATOR LIGHT CAME THEN CAR IMMEDIATELY WAS UNABLE TO ACCELERATE AND SHUT DOWN CAUSING NEAR LIFE ENDING ACCIDENT, NAVIGATED TO SIDE OF TOLL ROAD BASED ON FORWARD MOTION IN CAR AT WHICH TIME CAR COMPLETELY SHUT OFF AND WAS UNABLE TO START. VEHICLE WAS TOWED TO LOCAL DEALERSHIP. AT TIME OF PICK UP ASS SERVICE MANAGER AT VW INDICATED THEY ARE AWARE THIS IS OCCURRING BUT HAVE NOT ISSUED A FULL RECALL. WHILE ON THE SIDE OF THE ROAD AFTER ALMOST BEING IN A TRAGIC ACCIDENT CAR WAS ALMOST CLIPPED AS IT LOOKED LIKE I WAS A LANE. REQUESTED VEHICLE BUYBACK VW REFUSED. VW WAS ARE OF THE POTENTIAL PROBLEM BUT HAS NOT INFORMED CUSTOMERS PRIOR TO PURCHASE OR ONGOING. LETTERS FOR 2009 CUSTOMERS ISSUED. TURNING OVER TO LEGAL, EXPLORE CLASS ACTION
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