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11206848 2014-10-01
2013 MERCEDES BENZ SPRINTER 2500
TL* THE CONTACT OWNS A 2013 MERCEDES BENZ SPRINTER 2500. THE CONTACT STATED THAT THE VEHICLE FAILED TO ENGAGE IN REVERSE. THE VEHICLE WAS TAKEN TO LOCAL DEALER MERCEDES-BENZ OF RENO (11500 S VIRGINIA ST, RENO, NV 89511, (855) 661-9151) WHERE IT WAS DIAGNOSED THAT THE VEHICLE WAS OPERATING AS DESIGNED. THE VEHICLE WAS NOT REPAIRED AND THE FAILURE CONTINUED. THE MANUFACTURER HAD BEEN INFORMED OF THE FAILURE. THE CONSUMER STATED AFTER CHECKING THE OIL AND OIL FILTER, THE ENGINE FROZE WHILE DRIVING. IT WAS DISCOVERED THAT THE FAILURE WAS DUE TO A LACK OF OIL. THERE WERE NO WARNING LIGHTS INDICATING THE VEHICLE NEEDED OIL. THE VEHICLE ALSO LACKS ENOUGH POWER TO REVERSE UP AN INCLINE, SUCH AS A DRIVEWAY.*JS THE CONSUMER STATED THE VEHICLE'S HAVE PERSISTED SINCE PURCHASING THE VEHICLE. THE CONSUMER WAS INFORMED IT SEEMS AS IF THE COMPUTER WAS NOT COMMUNICATING WITH THE OTHER ELECTRICAL COMPONENTS IN THE VEHICLE SUCH AS LIGHTING, TORQUE CONVERTER AND TRANSMISSION. *JS
11084997 2018-04-04
2013 MERCEDES BENZ SPRINTER 2500
TL* THE CONTACT OWNS A 2013 MERCEDES-BENZ SPRINTER 2500. THE CONTACT STATED THAT THE CHECK ENGINE AND TIRE PRESSURE MONITORING INDICATORS ILLUMINATED. ADDITIONALLY, WHILE THE EMERGENCY BRAKE WAS ENGAGED, THE VEHICLE MOVED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO MERCEDES-BENZ OF MASSAPEQUA (101 EAST SUNRISE HIGHWAY, AMITYVILLE, NY 11701, (631) 213-2023) WHERE IT WAS DIAGNOSED THAT THE SENSORS NEEDED TO BE REPLACED AND THE TIRES NEEDED AIR. THE DEALER INFORMED THE CONTACT THAT THE EMERGENCY BRAKE WAS WORKING AS INTENDED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 49,092.
10608363 2014-07-03
2011 MERCEDES-BENZ SPRINTER 2500
I HAVE AN RV BUILT ON A MERCEDES DIESEL CHASSIS. ON JULY 3 MY CHECK ENGINE LIGHT CAME ON I TOOK IT TO MERCEDES OF TAMPA FL. THEY SAID THAT IN WAS THE OXYGEN SENSOR, BUT DID NOT HAVE IT IN STOCK NOR WAS THERE ONE AVAILABLE AT ANY OF MERCEDES WAREHOUSES IN THE US. IT WOULD HAVE TO COME FROM GERMANY AND IT MIGHT TAKE MONTHS. THEY RESET THE LIGHT AND TOLD BE I COULD TAKE IT BACK TO MD WERE I LIVE AND HAVE THE LOCAL MERCEDES FIX IT. THEY ASSURED ME THAT IT WOULD NOT HARM THE ENGINE AND I COULD DRIVE IT BACK. ABOUT 200 MILES INTO MY RETURN TRIP ON JULY 5TH (EXIT 29 IN GA), I STARTED TO LOSE POWER AND COULD ONLY GO BETWEEN 30 AND 40 MPH ON I 95. I FINALLY CAME TO AN EXIT AND PULL TO A TA TRUCK STOP. THE MECHANIC ON DUTY SAID THAT HE DID NOT HAVE THE COMPUTER SETTINGS TO TEST IT, BUT THERE WAS A DIESEL MECHANIC WHO MAY BE ABLE TO TEST IT. THIS BEING SATURDAY NIGHT I HAVE TO WAIT UNTIL MONDAY MORNING. I COULD HAVE BEEN REAR ENDED ON I 95 HAS I COULD NOT MAINTAIN EVEN THE MINIMUM SPEED. IF THERE IS A BACKLOG, THIS SOUNDS LIKE A RECURRING PROBLEM AND THAT THERE SHOULD BE A RECALL.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
10504567 2013-03-20
2011 MERCEDES-BENZ SPRINTER 2500
[XXX] IS CAR WASH STORE? IN MARCH 21, 2013, VEHICLE WARNING LAMP CAME ON AGAIN, THE INFORMATION IS :"ENGINE OIL LEVEL NOT WHEN ENG RUNNING", ON THIS DAY I ONCE PUT MY CAR TO THE [XXX], IN MARCH 26, 2013, [XXX] SEND THE CAR BACK, THEY TELL US, THE VEHICLE IS NO PROBLEM. I CHECK THE VEHICLE FOUND, "ENGINE OIL LEVEL NOT WHEN ENG RUNNING"WARNING LAMP STILL ON . I DON'T KNOW WHAT'S PROBLEM ON THIS CAR? I DON'T KNOW IF I USE THIS CAR IS BE SAFE? I WANT THIS CAR TO THE GOVERNMENT SAFETY SUPERVISION DEPARTMENT TO DO THE IDENTIFICATION, TO CONFIRM THAT THE CAR IS IT RIGHT? SAFETY? INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
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