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11421659 2021-06-03
2015 CHRYSLER TOWN AND COUNTRY
BOUGHT THE CAR NEW IN 2014, (IT WAS THE 6TH CHRYSLER MINIVAN I'VE OWNED SINCE 1995.) I LOVE THESE MINVANS! THIS ONE HAS HAD AN ONGOING PROBLEM WITH CYLINDER #3 MISFIRING AND CAUSING VIOLENT SHAKING (AS IF IT HAD A BROKEN ENGINE MOUNT). THE PROBLEM HAS ALWAYS BEEN DIAGNOSED AND EVENTUALLY "FIXED" BY THREE DIFFERENT CHRYSLER SERVICE DEPARTMENTS IN NC, FL & VA.(THE PROBLEM OCCURED ON VARIOUS TRIPS). IT WAS USUALLY DIAGNOSED AS A FAULTY FUEL INJECTOR. MOST RECENTLY IT WAS DIAGNOSED AS A SPARK PLUG FAILURE DUE TO A TINY CRACK IN THE INSULATION. THEY INSTALLED A NEW SPARK PLUG, AND AFTER LEAVING DEALERSHIP AND DRIVING NO MORE THAN 20 MILES, VIOLENT SHAKING OCCURED AGAIN. I IMMEDIATLEY RETURNED TO THE DEALERSHIP. THIS TIME #3 SPARK PLUG HAD "EXPLODED" AND CAUSED THE CYLINDER HEAD TO CRACK. ALL PREVIOUS REPAIRS WERE COVERED BY THE "LIFETIME" WARRANTY PURCHASED AT THE TIME OF PURCHASE IN 2014. HOWEVER THIS TIME, CHRYSLER INSURANCE SENT AN INVESTIGATOR WHO DETERMINED THAT THE DAMAGE WAS CAUSED BY THE EXPLODING SPARK PLUG AND THEREFORE DENIED COVERAGE. THE CHRYSLER SERVICE TECHNICIAN SAID THE "PCM" FAILED, CAUSING THE SPARK PLUG FAILURE. THE INSURANCE AGENT CONTINUES TO DENY THE CLAIM BECAUSE THEIR POLICY "DOES NOT COVER SPARK PLUG PROBLEMS" ! THEY NOW WANT ME TO PAY $2500 FOR REPAIRS. IN ALL CASES, THE "CHECK ENGINE LIGHT" CAME ON AND I WOULD RETURN TO A CHRYSLER DEALERSHIP TO HAVE IT CHECKED. THEIR COMPUTER CHECK ALWAYS DEFINED THE PROBLEM AS BEING SOMETHING IN CYLINDER #3, BUT INCONCLUSIVE BECAUSE OF NO OBVIOUS ENGINE SYMPTOMS. THEY WOULD RESET THE ENGINE LIGHT AND SEND ME ON MY WAY UNTIL AN ACTUAL PROBLEM OCCURED, AND THEN LEAVE THE VEHICLE FOR MORE DETAILED CHECKING. EACH TIME THE PROBLEM OCCURED AT HIGHWAY SPEEDS AND USUALLY IN HEAVY TRAFFIC ON I-95...A DANGEROUS TIME AND PLACE FOR ENGINE PROBLEMS TO OCCUR. PLEASE NOTE THAT EVERY PROBLEM WE'VE HAD WITH THIS VEHICLE HAS ALWAYS BEEN WITH CYLINDER #3 "MISFIRING". IS THERE A PROBLEM HERE?
11405716 2021-03-27
2016 CHRYSLER TOWN AND COUNTRY
WELL KNOWN ISSUE WITH THE CHRYSLER PENTASTAR ENGINE WHICH RESULTS IN LEFT CYLINDER MISFIRES CAUSING DANGEROUS STALLING THE VEHICLE STALLS WHILE IN MOTION AND WHILE STOPPED. THEY EXTENDED THE WARRANTY ON PREVIOUS YEARS BUT HAVE REFUSED TO ON LATER MODELS. CHRYSLER IS REFUSING TO FIX THE ISSUE OR OFFER COST ASSISTANCE.
11384028 2020-12-16
2014 CHRYSLER TOWN AND COUNTRY
WE HAD TO REPLACE THE OIL FILTER ADAPTER IN OUR VAN BECAUSE IT WAS LEAKING. OUR MECHANIC SAID HE IS FIXING A LOT OF THESE IN VANS SIMILAR TO OURS. WHEN RESEARCHING ONLINE, WE SEE THAT LARGE NUMBERS OF PEOPLE WITH 2014 CHRYSLER VANS HAVE THE SAME ISSUE. SOME EVEN REPORTED THEIR VEHICLES CATCHING FIRE AS A RESULT OF THE ISSUE. IT COST OVER $600 FOR US TO HAVE IT REPAIRED.
11176590 2019-01-21
2016 CHRYSLER TOWN AND COUNTRY
VAN STARTED SHAKING AND STALLING, WITH ENGINE LIGHT ON. IT WOULD DRIVE FINE OT HIGHWAY SEEDS, BUT SHOOK BAD AND STALLED AT IDLE. I TOOK IT TO CHRYSLER REPAIR SHOP AND THEY SAID IT HAD A P0302 CODE. THAT IS A MISFIRE ON LEFT CYLINDER HEAD #2 CYLINDER. AFTER TEAR DOWN IT WAS CONFIRMED IT WAS #2 CYLINDER INTAKE VALVE ALMOST 85% LEAK DOWN. (TECH'S STATMENT) THIS REQUIRED A NEW CYLINDER HEAD. WHEN WE MADE APPOINTMENT AT SCHUMACHER AUTOMOTIVE IN DELRAY BEACH FL. IT WAS TOLD TO ME MY VAN WAS COVERED UNDER FCA RECALL OF LEFT CYLINDER HEAD #2 CYLINDER RECALL. UPON DORPPING IT OFF IT SUDDENLY WAS NOT COVERED EVEN THOUGH HE USED THE SAME VIN INFO BOTH TIMES. THE COULD NOT TELL ME WHY THE DIFFERENCE IN JUST ONE DAY. BETWEEN MAKING APPOINTMENT AND BRINGING IN. TRIED CALLING FCA IN MICHIGAN AND WAS TOLD THE LEFT HEAD ISSIUE HAD BEEN FIXED WITH MY MODEL YEAR EVEN THOUGH TECH HAS HAD EVERY P0302 CODE 3.6L ENGINE REQUIRING A NEW HEAD, SAME AS PREVIOUS RECAL. MY VAN HAS 73,000 MILES AND I PURCHASED IT USED FROM HERTZ RETAL CAR. FCA SAID THEY COULD NOT DO ANYTHING AT THIS TIME UNLESS I MET 3 OUT OF 5 QUESTIONS ABOUT MY VAN AND ME. I MET ONLY ONE AND THAT WAS A LOYAL CUSOMER. NO COVERERAGE.
11096860 2018-05-17
2014 CHRYSLER TOWN AND COUNTRY
VEHICLE OVERHEATS TO THE POINT WHERE I HAVE TO PULL OVER, OPEN THE HOOD, OPEN THE RADIATOR CAP, LET IT DRAIN AND ADD MORE WATER/ANTIFREEZE. I HAVE T DO THIS EVERY DAY ONCE OR TWICE A DAY. I DRIVE 7 MILES TO WORK. THE THERMOSTAT HAS BEEN REPLACED AND THE CAR ONLY HAS 90K MILES. ALSO, CANNOT PUT GAS ON THE TANK. IT DOES NOT TAKE MORE THAN 1/5TH OF A GALLON AND IT STOPS... HAVE TO RESTART THE GAS ADDING SITUATION EVERY COUPLE OF MINUTES. IT TAKES ABOUT 20 TO 30 MINUTES TO FILL UP THE TANK.
11092253 2016-01-01
2014 CHRYSLER TOWN AND COUNTRY
THE VAN STALLS A LITTLE BIT I WENT AND HAD A DIAGNOSTIC DONE ON IT AND THE CATALYTIC CONVERTER KEEPS CLOGGING UP CAUSING THE VAN TO SLOW UP OR TO SWITCH GEARS. ALSO THE DOORS DON'T CLOSE ALL THE WAY THE SLIDING DOORS DO NOT CLOSE ALL THE WAY YOU HAVE TO OPEN AND CLOSE THEM SOMETIMES IT WILL SAY THAT THEIR CLOTHES AND THEN THEY COME OPEN. ALSO THE AC SYSTEM DOES NOT WORK IN THE BACK OF THE CAR THE DOOR FROM THE AC THAT GOES TO THE BACK OF THE VAN CLOSES AND WILL NOT OPEN TO IT GETS EXTREMELY HOT IN THE CAR EVEN THOUGH THE AC IS ON FULL BLAST. ALSO THE DVD SYSTEM MY VAN IS 2 YEARS OLD THE DVD PLAYER WENT OUT AND THE COMPANY WOULD NOT FIX THE DVD PLAYER I HAD TO SPEND OVER $1,000 JUST TO GET A NEW REPLACEMENT FOR THE DVD PLAYER. ALSO THE WIPERS WILL FOG UP THE WINDOWS CAUSING A HAZARDOUS WHERE YOU CANNOT SEE AND THE WIPER CORD FOR THE RAIN-X COMES UNDONE.
10905831 2016-08-19
2014 CHRYSLER TOWN AND COUNTRY
GAS WAS POURING OUT OF THE FLUE LINE LINE DOWN OVER THE GAS TANK ONTO THE FREEWAY WHILE DRIVING EMPTYING OUT THE GAS TANK. DID NOT KNOW THE EXTENT OF THE SERIOUSNESS OF THE PROBLEM UNTIL ROADSIDE ASSISTANCE WAS CALLED. IT WAS THEN THAT I WAS INFORMED THAT THE VEHICLE HAD TO GET CLEARANCE THAT THE VEHICLE WAS SAFE TO TOW. BECAUSE OF THE NATURE OF THE PROBLEM I REALIZED THE VEHICLE COULD HAVE CAUGHT AFIRE WHILE DRIVING CAUSING BODY INJURIES TO ALL THAT WERE IN THE VEHICLE WHILE DRIVING. HAVE NO PICTURES AT PRESENT TO UPLOAD SINCE THE VEHICLE IS IN THE SHOP FOR REPAIRS. HOPEFULLY, I CAN OBTAIN PICTURE(S) TO SUBMIT AT A LATER DATE.
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