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11404487 2021-03-21
2019 CHEVROLET EQUINOX
I WAS IN THE DRIVEWAY AT MY HOME GETTING READY TO LEAVE FOR CHURCH, I WAS PULLING FORWARD BEFORE I BACKED UP THINKING I MIGHT BE TOO CLOSE TO THE GATES. WHEN I MOVED FORWARD WITH MY FOOT ON THE BRAKE TO JUST CREEP ALONG, THE ENGINE REVVED UP TO AN ASTROMICAL SPEED. I WAS HEAD TOWARD MY SON'S TRUCK. I STEERED AWAY BUT CAUGHT THE BUMPER OF AN F350 . MY CAR IS TOTALLY DESTROYED. I KNOCKED THE TRUCK OVER TWO FEET FROM WHERE IT WAS SITTING AND PUSHED IT WITHIN ONE OR TWO INCHES OF GOING THROUGH MY HOUSE WHERE MY SON WAS ASLEEP IN THE RECLINER. BEFORE I HIT THE BRICK POST HOLDING UP ONE END OF MY CAR PORT, I WAS ABLE TO MOVE THE CAR INTO PARK AND STOP IT. THE HILL ASSIST LIGHT WAS ON WHEN I GOT OUT OF THE CAR. I WAS GOING DOWN A SLIGHT INCLINE AND NOT UP A HILL. MY DRIVE IS ONLY ABOUT 20-25 FEET AND THE CAR WAS GOING AT AN ALARMING RATE. FORTUNATELY, I WAS JUST BRUISED AND SORE FROM THE IMPACT.
11373693 2020-11-08
2019 CHEVROLET EQUINOX
VEHICLE VIOLENTLY SWERVING WHILE DRIVING. HAVE MADE MULTIPLE COMPLAINTS TO GM, HAS BEEN SERVICED SEVEN TIMES FOR THIS SAME ISSUE. GM REFUSES TO REPAIR OR ACKNOWLEDGE PROBLEM. VEHICLE VIOLENTLY SWERVES OUT OF LANE INTO SHOULDER/ ONCOMING TRAFFIC. HAVE TO FIGHT STEERING TO GET IT BACK INTO LANE.
11324727 2020-05-13
2018 CHEVROLET EQUINOX
I WAS DRIVING TO WORK ONE MORNING. WHEN I GOT INTO A CAR ACCIDENT AND HIT A CAR ALMOST HEAD ON. AS MY TRAFFIC LIGHT TURNED RED I STARTED TO BREAK BUT MY BRAKES LOCKED UP ON ME. WHICH FELT LIKE A BRICK. I TRIED TO PUMP THE BRAKES BUT IT WOULD NOT PUMP IT JUST STAYED VERY HARD LIKE A BRICK. I START TO SLIDE WHILE NOT REALLY REDUCING SPEED I TURNED MY STEERING WHEEL A LITTLE BIT TRYING TO AVOID THE ON COMING TRAFFIC WHEN MY STEERING WHEEL LOCKED AS WELL CAUSING ME SLIDE RIGHT INTO A CAR. *TR
11311556 2019-10-20
2019 CHEVROLET EQUINOX
CAR STEERS ITSELF. STEERING WHEEL JERKS ITSELF TO LEFT OR RIGHT RANDOMLY WHILE DRIVING, USUALLY ENOUGH TO CAUSE MINOR CONTROL OF THE STEERING OF MY EQUINOX. THIS HAPPENS MORE OFTEN ON HIGHWAY AND HIGHER SPEED ROADS. WHEN GOING AROUND CURVES IN THE ROAD / HIGHWAY, VEHICLE WILL NOT STRAIGHTEN OUT WHEN OUT OF CURVE. THIS HAS CAUSED ME TO DRIVE OFF OF THE ROAD INTO GRAVEL SHOULDER AND NEARLY SIDESWIPE OTHER VEHICLES BOTH NEXT TO ME AND DRIVE INTO ONCOMING TRAFFIC. NO ACCIDENTS HAVE BEEN CAUSED AS OF YET, BUT MANY NEAR MISSES. THIS ISSUE HAS BEEN GOING ON SINCE SEPTEMBER. I MADE CHEVROLET AWARE OF THE ISSUE THROUGH A REPAIR ATTEMPT. IT HAS BEEN SERVICED THREE TIMES FOR THIS ISSUE AND I HAVE OPENED A CASE WITH THE BBB. CHEVROLET HAS NOT FIXED THE PROBLEM, REPLACED THE VEHICLE, OR ACKNOWLEDGED THE PROBLEM. I HAVE MADE IT CLEAR THROUGH EXTENSIVE CONVERSATIONS WITH THE GENERAL MOTORS BUSINESS RESOURCE CENTER THAT IS DEALING WITH MY BBB CASE THAT MY LIFE IS IN DANGER EVERY TIME I DRIVE THIS VEHICLE AND THEY SIMPLY DO NOT CARE. REGARDLESS OF MY THREE REPAIR ATTEMPTS FOR THE SAME ISSUE, NOBODY AT GM CARES ABOUT MY SAFETY. WHEN I BRING IT UP, I HAVE BEEN TOLD 'DON'T DRIVE IT IF YOU DON'T FEEL SAFE IN IT' AS IF I CAN SIMPLY WALK TO WORK, APPOINTMENTS, ETC. GENERAL MOTORS DOES NOT CARE ABOUT THE SAFETY AND SAFETY CONCERNS OF THEIR CUSTOMERS. IT HAS BEEN 129 DAYS SINCE I INITIALLY BROUGHT UP THIS SAFETY ISSUE AND GENERAL MOTORS IS DOING NOTHING ABOUT IT. THE VEHICLE IS STILL IN USE DAILY, STILL HAVING THE SAME ISSUE. DOCUMENTATION OF REPAIR ATTEMPTS AND BBB PAPERWORK AVAILABLE UPON REQUEST. *JS
11302110 2019-10-07
2018 CHEVROLET EQUINOX
I WAS ALMOST IN A ROLLOVER ACCIDENT ON OCT 7, 2019. I WAS TRAVELLING ON STATE HIGHWAYS FROM AUBURN, PA TO HERSHEY, PA AT APPRX 930AM. ROADS WERE DAMP/WET BUT RAIN HAD STOPPED. SINCE I PURCHASED MY VEHICLE, I HAD ALWAYS ENGAGED ALL SAFETY FEATURES INCLUDING LANE KEEP ASSIST (LKA), COLLISION ALERTS, ETC. THIS WAS MAIN REASON I UPGRADED FROM MY 2014 EQUINOX. ON RT 183, HEADING UP A WINDING MOUNTAIN ROAD, I ALMOST LOST CONTROL SEVERAL TIMES, DESPITE DRIVING WELL UNDER SPEED LIMIT. **NOTE: MY BF AND I HAD PREVIOUSLY COMPLAINED TO DEALER, AND EVEN HAD IT IN FOR SERVICE, BC WE BOTH FELT CAR PULLED TO THE RIGHT ON ITS OWN. WE ARE BOTH EXTREMELY SAFE, EXPERIENCED, NON-DISTRACTED DRIVERS AND THOUGHT SOMETHING WAS QUITE ODD/OFF. DEALER FOUND NOTHING. CLOSER TO HERSHEY, I WAS COMING AROUND A BEND IN THE ROAD ON I BELIEVE RT 743 WHEN SUDDENLY MY CAR PULLED ME SEVERELY TO THE RIGHT AND ALMOST OVER AN EMBANKMENT, WHICH WOULD HAVE LED TO A ROLLOVER CRASH AND POTENTIAL SERIOUS INJURY OR DEATH. BY THE GRACE OF GOD, AND GREAT DRIVING, I JUST MISSED A STONE WALL, AND MY ?1/4 MILE SWERVING SKID BACK AND FORTH PING-PONGED ME ALL OVER THE ROADWAY, BARELY AVOIDING MAILBOXES, FENCES, AND A HOUSE. LUCKILY ONCOMING TRAFFIC DID NOT APPEAR UNTIL I STRAIGHTENED OUT OF MY SKID. I CALLED THE DEALER AND SAID "MY CAR JUST TRIED TO KILL ME." AFTER RESEARCH, THEY CALLED ME BACK AND SAID TO TURN OFF THE LKA. I HAVE, AND CAR NO LONGER PULLS TO THE RIGHT, EVER. I READ THE MANUAL, AND BURIED AROUND PAGE 254 IS A SMALL BLACK BOX WARNING THAT SAYS TO DISENGAGE LKA ON WET, CURVING ROADS OR COLLISIONS MAY OCCUR. REALLY???? PEOPLE CAN DIE, AND THE WARNING IS BURIED ON PAGE 254??? I HAVE TALKED TO OTHER NEWER CAR OWNERS WHO HAVE HAD SIMILAR EXPERIENCES IN OTHER CARS/BRANDS. I THINK THESE "SAFETY FEATURES" ARE A DOUBLE EDGE SWORD AND NEED FURTHER RESEARCH. I ALMOST DIED.
11171975 2018-10-31
2018 CHEVROLET EQUINOX
KINHOOK TIRES. THIS VEHICLE WAS DELIVERED TO ME WITH THESE TIRES, EVERY TIME THAT I DRIVE THE CAR AFTER IT HAS SAT OVERNIGHT IT BUMPS FOR THE FIRST QUARTER MILE. THS IS A PREMIERE VEHICLE SUPPOSEDLY. I HAVE COMPLAINED TO GM BUT WAS TOLD THEY MET GM MOTRS SPECS.
11002082 2017-06-05
2018 CHEVROLET EQUINOX
WHILE DRIVING WITH TWO CHILDREN IN THE CAR PLUS MYSELF THE DRIVER ON THE FREEWAY STRAIGHT. THE VEHICLE STARTED PULLING TOWARDS THE RIGHT AND ALMOST CAUSING A COLLISION. THEN THE WARNING SCREEN STARTED BRINGING UP WARNINGS OF MULTIPLE ISSUES. THE VEHICLE WAS TAKEN IN IMMEDIATELY AND SO THEY TRIED TO DIAGNOSE THE ISSUES AND PUT 200+ MILES ON THE VEHICLE AND THE THE WARNINGS DID NOT COME BACK ON SO A FEW DAYS LATER THEY SAID THE VEHICLE IS FINE AND TO BE PICKED UP. WHILE DRIVING A WEEK LATER WITH THE KIDS IN THE VEHICLE THE CAR STARTED PULLING AND THE WARNINGS LIGHTS AND SCREEN WARNINGS SHOWED UP AGAIN AND WAS IMMEDIATELY TAKEN BACK IN AND THEY HAVE HAD THE VEHICLE SINCE. THEY ESCALATED THE ISSUES TO GM, THE PARTS ARE DEFECTIVE IS WHAT WAS TOLD AND THEY COULDN'T GIVE A ETA ON HOW SOON THEY COULD GET THE PARTS. THEY SAID THEY WOULD NEED TO GET THE PARTS DIRECTLY FROM THE ASSEMBLE LINE AND IT WAS OUT OF THEIR CONTROL. THE TECH FOUND THAT THE "ELECTRICAL STEERING GEAR AND ELECTRICAL MODULE" PRONGS WERE BENT AND BEING A BRAND NEW OF THE LINE VEHICLE THEY FOUND THE PRONGS WERE BENT AND THE ELECTRICAL STEERING GEAR AND ELECTRICAL MODULE WAS DEFECTIVE. GM WANTED THE PART BACK AND SINCE HAVE BEEN IN A RENTAL. WHEN IT WAS BROUGHT TO THEIR ATTENTION THIS IS A SAFETY ISSUES AND IT WAS A HAZARD THE SERVICE DEPT. REPRESENTATIVE WAS DEFENSIVE AND UNPROFESSIONAL AS WELL AS DEFENSIVE WHEN STATED THIS IS AN ISSUE OF SAFETY AND HAZARDOUS. ONCE THE CONCERN WAS BROUGHT UP THAT IT WAS UNCOMFORTABLE AND WE WANTED ANSWERS OF WHAT'S GOING TO HAPPEN AND WHAT ABOUT THE SAFETY OF THE KIDS WHILE DRIVING BEING UNCOMFORTABLE EVEN IF FIXED, HE HUNG UP. MY SPOUSE WENT IN TO TALK WITH THE MANGER AND THEY COULDN'T GIVE ANY INFO BUT TO CALL GM AND TAKE IT UP WITH THEM AND THAT THEY COULDN'T DO ANYTHING BUT ESCALATE THE ISSUE TO GM MANUFACTURER AND GAVE THE NUMBER TO MY SPOUSE AND CLOSED THE DOOR ON HIM.
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