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11324598 2020-05-14
2009 FORD EXPLORER
SUV SEEMS TO BE IDLED DURING START UP OR EVEN WHEN DRIVING. SOUNDS AIRY LIKE ITS TRYING TO ACCELERATE. ALSO I HAVE HAD BREAK PADS REPLACED MORE THAN USUAL. MECHANIC SAID IT WAS REPORTED THAT THEY HAVE GONE OUT MORE THAN NORMAL. EACH TIME GOING OUT BEFORE WARRANTY EXPIRED. TODAY, CAR WAS PLACED IN REVERSE AND CAR SPENT OUT OF CONTROL SPINNING AROUND 3 TIMES BEFORE IT CAME TO A COMPLETE STOP BEFORE CRASHING INTO ANOTHER VEHICLE. THIS TOOK PLACE IN THE PARKING LOT OF WALMART. *TR
11220315 2019-05-15
2011 FORD EXPLORER
ENGINE DAMAGE DUE TO OVERHEATING. REGULAR AND REQUIRED OIL CHANGES ARE DOCUMENTED AND IMPLEMENTED AS SCHEDULED. NO OTHER ENGINE OR VEHICLE MALFUNCTIONS DURING THE COURSE OF OWNERSHIP, EXCEPT REGULAR OIL CHANGES AND TIRE REPLACEMENT. HOWEVER, ON MAY 15, 2019, VEHICLE SENSOR NOTIFIED OIL CHANGE NEEDED. FIVE DAYS LATER VEHICLE STALLED AT LOCAL MOTEL DUE TO DECREASED POWER, ROCKING MOTION OF CAR AND LUCKILY WE WERE ABLE TO SLOWLY TURN INTO LOCAL HOTEL TO CUT OFF ENGINE AND GET TO SAFETY. AFTER 2 HOURS OF LETTING VEHICLE SET AND COOL DOWN, LOCAL MECHANIC, CHECKED AND SAID WE HAD ENOUGH OIL IN VEHICLE AND NOT SURE WHAT HAPPENED. WAS ABLE TO DRIVE VEHICLE HOME, WITH NO SENSORS ON DASHBOARD ALERTING US TO ANY FURTHER PROBLEMS. THREE DAYS LATER, WITH NO VISIBLE SENSORS FLASHING, CAR BEGAN TO EXHIBIT ROCKING MOTION NOT SPUTTERING MOTION AS I BEGAN TO PULL OUT IN FOUR-WAY INTERSECTION, AND APPROACHING TRAFFIC HEADING MY WAY. THEN SUDDENLY, CAR REGAINED POWER AND WAS ABLE TO CONTINUE TO PROPER LANE AS IF NOTHING WAS WRONG. AFTER TRAVELING ANOTHER 1.6 MILES, CAR JUST STARTING LOSING POWER, CHECK ENGINE, LOW OIL PRESSURE LIGHT, TEMPERATURE LIGHT WARNING ALL APPEARED SUDDENLY. I WAS ABLE TO DRIFT IN MIDDLE LANE IN FRONT OF DEALERSHIP WHERE VEHICLE WAS PURCHASED. I IMMEDIATEDLY TURNED VEHICLE OFF AND WALKED TO DEALERSHIP TO GET HELP IN MOVING VEHICLE OFF THE ROAD. AFTER 3DAYS OF WAITING, DUNCAH DEALERSHIP IN CHRISTIANSBURG, VA, NOTIFED US THAT HEAD GASGET WAS CRACKED AND OVER 7,000 REPAIR BILL WAS NEEDED TO FIX ENGINE REPAIR. AS NOTED BEFORE NO MAJOR PROBLEMS HAS EVER BEEN REPAIRED OR REPLACED REGARDING THIS VEHICLE. DURING THE TWO INCIDENTS REGARDING THE VEHHICLE LOSING POWER, WITHOUT NO VISIBLE VEHICLE SENSOR NOTIFICATIONS IS OF GREAT CONCERN TO US REGARDING OUR SAFETY IN DRIVING OUR VEHICLE. THANKFULLY, WE WEREN'T ON A MAJOR HIGHWAY.
11164416 2018-10-25
2011 FORD EXPLORER
WAS DRIVING THE CAR AND AS SOON AS WE PULL IN THE PARKING LOT THE ENGINE LIGHT CAME ON AND THE CAR WON'T MOVE. IT WAS TOWED TO FORD MECHANIC AND THEY SAID THE WATER PUMP WAS FAULT WHICH MADE THE COOLANT TO ENTER THE ENGINE HENCE MESSING UP THE ENGINE AND I NEEDED TO REPLACE THE ENGINE. IT COST ME ARMS AND LEGS TO FIX THE ENGINE. FORD NEED TO RECALL WATER PUMP FAILURE WHICH IS LEADING TO COSTLY FIXING OF THE ENGINE. THE ROOF WAS ALSO LEAKING AND THE WATER WAS DRIPPING THROUGH BACK SEAT BELT. TODAY I WAS PULLING OFF THE PARKING THE POWER STEERING FAULT LIGHT CAME ON , AND IT WAS HARD TO TURN THE STEERING . THIS CAR HAS A LOT IF PRBLEMS .
11154700 2018-11-23
2011 FORD EXPLORER
WE WERE TRAVELING I-26 FROM SC BACK INTO NC AFTER THANKSGIVING. MY CAR DINGED AND SAID COOLANT TEMP WAS TOO HIGH. THANKFULLY I WAS RIGHT AT A REST AREA AND IMMEDIATELY PULLED IN AND TURNED OFF THE CAR. TRIED ADDING COOLANT AND IT POURED OUT THE BOTTOM. HAD MY EXPLORER TOWED TO MY MECHANIC. TURNS OUT THE WATER PUMP BLEW. IN MOST CASES A WATER PUMP REPLACEMENT IS NOT A BIG DEAL. EXCEPT WHOEVER DESIGNED THIS ENGINE WAS NOT THINKING BECAUSE THE WATER PUMP IS INSIDE THE ENGINE. SO EVEN TO REPLACE THE WATER PUMP (A PART COSTING LESS THEN $200), THE LABOR MAKES IT AT CLOSER TO $1500. BUT, ALSO, BECAUSE THE WATER PUMP IS INSIDE THE ENGINE, WHEN IT BLEW, COOLANT AND WATER WENT INTO MY ENGINE CAUSING ENGINE FAILURE, MEANING THE WHOLE ENGINE NOW NEEDS TO BE REPLACED. SO A CAR WITH 71,000 MILES ON IT NEEDS A WHOLE NEW ENGINE BECAUSE OF A WATER PUMP. I AM THANKFUL I WAS IN A POSITION TO PULL OVER IMMEDIATELY, BECAUSE IF THE ENGINE HAD GONE OUT ON THE BUSY INTERSTATE, THAT COULD HAVE BEEN A TERRIBLE CRASH. IF A WATER PUMP CAN CAUSE ENGINE FAILURE, THAT IS NOT A CAR I WANT TO BE IN WITH MY CHILDREN. DANGEROUS NOT ONLY TO US, BUT TO OTHERS TRAVELING NEAR US. FORD NEEDS TO RETHINK THIS DESIGN. NOT ONLY IS IT COSTLY TO REPAIR, BUT MORE IMPORTANTLY IT CAN BE VERY DANGEROUS.
10876534 2016-06-21
2011 FORD EXPLORER
I WAS LEAVING MY HOUSE PULLING A KAYAK TRAILER WITH ONE KAYAK ON IT, WENT ABOUT A HALF BLOCK AND THE ENGINE SLOWED DOWN AND THE FORD EXPLORER WOULD HARDLY MOVE. WAS ABLE TO GO AROUND THE BLOCK AND MAKE IT BACK TO MY DRIVEWAY. AFTER STOPPING AND RESTARTING THE PROBLEM WAS GONE. I HAD THE FORD EXPLORER TOWED TO THE DEALER WERE I BOUGHT IT, THEY CHECKED IT AND SAID IT DIDN'T SHOW A ERROR CODE ON THE COMPUTER AND DROVE IT TWICE AND COULD NOT MAKE IT HAPPEN SO THERE WAS NOTHING THEY COULD DO. I RESEARCHED THE PROBLEM AND FOUND OUT IT IS THE ELECTRONIC THROTTLE BODY AND THEY HAVE CHANGED OVER ONE MILLION OF THEM. BOTH YOU AND FORD ARE AWARE OF THE PROBLEM BUT A RECALL WAS NEVER ISSUED. ALSO ONCE THIS HAPPENS IT WILL HAPPEN AGAIN UNTIL THE PROBLEM IS FIXED. I HAVE A VEHICLE WITH 38 THOUSAND MILES ON IT THAT IS UNSAFE TO DRIVE AND CANNOT GET IT FIXED.
10682792 2015-02-10
2011 FORD EXPLORER
I SENT MY VEHICLE IN TWO MONTHS FOR TO BE FIX AT DREW FORD DEALERSHIP. THEY ALSO CORRECTED A RECALL ON THE POWERSTEERING FAULT. NOW THE FAULT IS BACK AND THE STEERING WHEEL IS IMMOVABLE OR EXTREMELY HARD TO MOVE. THEY ALSO CLAIM THIS WILL NOT FALL UNDER THE RECALL, BECAUSE IT HAS BEEN REMEDY THE FIRST TIME. I AM VERY UPSET WITH FORD, BECAUSE THIS CAN BE A 600-2000 DOLLAR REPAIR. POWER STEERING SHOULD NOT GO THIS FAST, MY CAR IS BARELY 4 YEARS OLD. I MAY HAVE TO TRADE IT IN FOR MORE RELIABLE VEHICLE LIKE A HONDA OR TOYOTA. I WANT TO SUPPORT AMERICAN COMPANIES. THIS EXPERIENCE LEFT ME WITH A BAD TASTE IN MY MOUTH. *TR
10608726 2014-07-05
2011 FORD EXPLORER
DRIVING DOWN THE INTERSTATE AT 70MPH, WARNING COMES ON THE CONSOLE "AWD IS OFF" AND THE ENGINE IS DOWN TO IDLE SPEED (~800 RPM). PRESSING THE ACCELERATOR RESULTS IN NO SPEED INCREASE, FORCING ME TO MOVE ACROSS 4 LANES OF TRAFFIC TO THE EMERGENCY LANE WITH ONLY THE BRAKES WORKING (NO CONTROL OVER MY SPEED, OTHERWISE). PULLED OVER, STOPPED THE ENGINE, LOOKED AROUND AND COULD SEE NO EXTERNALLY VISIBLE PROBLEMS (FLUID LEAKS, ETC.). START THE CAR AND THERE ARE NO WARNINGS, SO I CONTINUE DOWN THE ROAD, BUT THIS TIME STAY IN THE RIGHT LANE AND KEEP THE SPEED TO AROUND 60. LESS THAN 1 MILE DOWN THE ROAD, THE EXACT SAME THING HAPPENS. AT THIS POINT WE CALL FORD TO GET US A TOW. THIS WAS A VERY DANGEROUS EVENT TO HAPPEN, ESPECIALLY WHEN I HAD THE EXPLORER FULL WITH MY FAMILY! TODAY THE SERVICING DEALER CALLED AND SAID IT IS A PROBLEM WITH THE THROTTLE BODY. BEING THAT THIS IS THE 2ND TIME OUR 2011 EXPLORER HAS LEFT US STRANDED ON THE SIDE OF THE ROAD, IT WAS TIME TO GO SEARCHING FOR OTHERS WITH THIS SAME THROTTLE BODY PROBLEM. TURNS OUT THERE IS A CUSTOMER SATISFACTION NOTICE ALREADY BEING DONE BY FORD FOR SEVERAL OTHER 2011 VEHICLES, BUT THE EXPLORER HAS BEEN EXCLUDED. OUR SYMPTOMS AND PART FAILURE ARE EXACTLY THE SAME AS THESE OTHER MODELS, SOME EVEN FROM THE SAME ASSEMBLY PLANT. I THINK FORD NEEDS TO EXTEND THE 13N03 PROGRAM TO INCLUDED THE EXPLORERS. THANK YOU. *JS
10476898 2012-02-15
2011 FORD EXPLORER
PURCHASED THIS VEHICLE FOR MY WIFE A LITTLE OVER A YEAR AGO. AT FIRST EVERYTHING WAS FINE BUT THEN AT ABOUT FOUR MONTHS WE STARTED HAVING ISSUES WITH THE WINDOW NOT ROLLING UP. THE DEALER TOOK CARE OF THAT ISSUE WITH NO PROBLEMS. THEN WE TAKE IT IN FOR THE SCHEDULED MAINTENANCE (OIL CHANGE/TIRE ROTATION) & OUR TIRES HAD INSIDE CUPPING IN WHICH THE DEALER DOES NOTHING ABOUT & STILL HAVE NOT. AT AROUND 22K MILES MY WIFE NOTICES THE VEHICLE STARTING TO JERK WHEN STOPPED OR MOVING. OVER THE PAST 8K MILES THIS GETS WORSE & GETS TO WHERE THE VEHICLE HAS STALLED OUT NUMEROUS TIMES (STILL OR MOVING). I HAVE MADE AN APPOINTMENT WITH THE DEALER TO RESOLVE THIS ISSUE. NOT SURE THE CAUSE YET. *TR
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