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11220315 2019-05-15
2011 FORD EXPLORER
ENGINE DAMAGE DUE TO OVERHEATING. REGULAR AND REQUIRED OIL CHANGES ARE DOCUMENTED AND IMPLEMENTED AS SCHEDULED. NO OTHER ENGINE OR VEHICLE MALFUNCTIONS DURING THE COURSE OF OWNERSHIP, EXCEPT REGULAR OIL CHANGES AND TIRE REPLACEMENT. HOWEVER, ON MAY 15, 2019, VEHICLE SENSOR NOTIFIED OIL CHANGE NEEDED. FIVE DAYS LATER VEHICLE STALLED AT LOCAL MOTEL DUE TO DECREASED POWER, ROCKING MOTION OF CAR AND LUCKILY WE WERE ABLE TO SLOWLY TURN INTO LOCAL HOTEL TO CUT OFF ENGINE AND GET TO SAFETY. AFTER 2 HOURS OF LETTING VEHICLE SET AND COOL DOWN, LOCAL MECHANIC, CHECKED AND SAID WE HAD ENOUGH OIL IN VEHICLE AND NOT SURE WHAT HAPPENED. WAS ABLE TO DRIVE VEHICLE HOME, WITH NO SENSORS ON DASHBOARD ALERTING US TO ANY FURTHER PROBLEMS. THREE DAYS LATER, WITH NO VISIBLE SENSORS FLASHING, CAR BEGAN TO EXHIBIT ROCKING MOTION NOT SPUTTERING MOTION AS I BEGAN TO PULL OUT IN FOUR-WAY INTERSECTION, AND APPROACHING TRAFFIC HEADING MY WAY. THEN SUDDENLY, CAR REGAINED POWER AND WAS ABLE TO CONTINUE TO PROPER LANE AS IF NOTHING WAS WRONG. AFTER TRAVELING ANOTHER 1.6 MILES, CAR JUST STARTING LOSING POWER, CHECK ENGINE, LOW OIL PRESSURE LIGHT, TEMPERATURE LIGHT WARNING ALL APPEARED SUDDENLY. I WAS ABLE TO DRIFT IN MIDDLE LANE IN FRONT OF DEALERSHIP WHERE VEHICLE WAS PURCHASED. I IMMEDIATEDLY TURNED VEHICLE OFF AND WALKED TO DEALERSHIP TO GET HELP IN MOVING VEHICLE OFF THE ROAD. AFTER 3DAYS OF WAITING, DUNCAH DEALERSHIP IN CHRISTIANSBURG, VA, NOTIFED US THAT HEAD GASGET WAS CRACKED AND OVER 7,000 REPAIR BILL WAS NEEDED TO FIX ENGINE REPAIR. AS NOTED BEFORE NO MAJOR PROBLEMS HAS EVER BEEN REPAIRED OR REPLACED REGARDING THIS VEHICLE. DURING THE TWO INCIDENTS REGARDING THE VEHHICLE LOSING POWER, WITHOUT NO VISIBLE VEHICLE SENSOR NOTIFICATIONS IS OF GREAT CONCERN TO US REGARDING OUR SAFETY IN DRIVING OUR VEHICLE. THANKFULLY, WE WEREN'T ON A MAJOR HIGHWAY.
11115060 2018-07-31
2010 FORD EXPLORER
WHEN I HOT A BUMP IN THE ROAD OR STEP ON THE BREAKS THE DOME LIGHTS COME ON, MY DRIVER EAT MOVES BAKE AND THE LIGHTS ON THE RADIO TURNS OFF.
11093904 2016-09-06
2011 FORD EXPLORER
MY WHOLE SYNC SYSTEM HAS TURNED OFF NOT ALLOWING IN VISUAL ON CONTROLLING RADIO, TEMPERATURE, OR DESTINATION. THE PROBLEM OCCURRED AFTER PURCHASING BUT I HAD LIVE NOW NOTICED IT'S GETTIBG WORSE. THERE ARE A LOT OF TROUBLE SHOOTING IDEAS SUGGESTED. DISCONNECTING NEGATIVE CABLE, REMOVING A FUSE, AND RESTARTING SYNC SYSTEM. I AM NOW GOING ON THREE WEEKS AND MY ISSUE IS YET TO BE RESOLVED. I BELIEVE THIS MAY BE MORE ELECTRICAL THEN SYNC SYSTEM.
11006363 2017-07-18
2011 FORD EXPLORER
I'VE REPORTED TO A LOCAL FORD DEALERSHIP THAT WHEN I TURN MY CAR ON, AN ALARM ALERT SOUNDS AND I GET A WARNING LIGHT THAT SAYS, POWER STEERING ASSIST FAULT AND I CAN'T MOVE MY STEERING WHEEL. I HAVE TO RE-START MY CAR 1-5 TIMES FOR IT TO START WORKING. THIS IS A MAJOR SAFETY ISSUE AND A LIABILITY. I TOOK IT TO FORD AND THEY SAID THEY COULDN'T PULL A CODE. HOWEVER LITERALLY AN HOUR AFTER PICKING UP MY CAR, I GOT THE WARNING AGAIN AND I TOOK A PICTURE OF IT WITH MILEAGE SHOWING TO SHOW IT HAPPENED AFTER. THEY CHARGED ME $100 TO BE TOLD MY CAR IS FINE. IT IS NOT. SINCE TAKING IT IN, MY REAR VIEW CAMERA WILL NOW NOT WORK. I HAVE MADE FORD AWARE OF THIS STEERING ISSUE AND WANT IT FIXED IMMEDIATELY. CLEARLY THE RECALL DID NOT ACCURATELY HIT ALL VIN NUMBERS. THIS HAS HAPPENED AT LEAST 10 TIMES IN PAST 6-8 MONTHS.
10479282 2012-08-24
2011 FORD EXPLORER
(MY WIFE AS ON HER WAY TO OUR DAUGHTER'S ONE MONTH DOCTOR'S APPOINTMENT. SHE HAD JUST BEGAN MOVING FROM A TRAFFIC LIGHT WHEN A BUNCH OF LIGHTS ON THE DASH CAME ON AND THE VEHICLE BECAME VERY HARD TO STEER (FOUND TO BE STABILI-TRAC ERRORS AND FAULTY ELECTRIC POWER STEERING). SHE MANAGED TO GET THE VEHICLE ONTO THE SHOULDER WITHOUT HARM. AFTER READING IN THE OWNERS MANUAL, SHE FOUND THAT WITH THIS ISSUE, TURNING THE VEHICLE OFF AND THEN BACK ON MAY "CLEAR" THE ISSUE. IT DID TAKE CARE OF THE STEERING ISSUE AND SHE WAS ABLE TO DRIVE AGAIN. IT HAPPENED AGAIN ON THE WAY HOME FROM THE DOCTORS. FORD LOOKED AT THE VEHICLE AND HAS ORDERED ANOTHER STEERING ASSEMBLY. THE SAME FAULT HAS HAPPENED AN ADDITIONAL FOUR TIMES SINCE THE FIRST DAY. THAT IS A TOTAL OF SIX TIMES. THE LOCAL DEALERSHIP HAS ONLY BEEN ABLE TO TELL US THAT THE PART IS ON BACK-ORDER BECAUSE FORD ENGINEERS ARE WORKING ON A REVISED PART TO CORRECT THE ISSUE. THE LAST TIME THIS HAPPENED TO MY WIFE SHE HAD BOTH CHILDREN IN THE CAR AND WAS ATTEMPTING TO MERGE ONTO THE HIGHWAY. THANKFULLY SHE WAS ABLE TO STAY IN AN EXTENDED SHOULDER AFTER THE MERGE LANE ENDED. TURNING THE VEHICLE HAS CORRECTED THE ISSUE EVERY TIME SO FAR. *TR
10469329 2012-05-01
2011 FORD EXPLORER
THE STEERING FAILED WHILE DRIVING THE VEHICLE ON 4 OCCASIONS IN MY BRAND NEW XLT. THE FIRST THREE TIMES IT HAPPENED I RETURNED IT TO THE DEALER TO CHECK IT OUT AND FIX THE PROBLEM. EACH TIME (THREE TOTAL) THE FORD DEALER SERVICE DEPARTMENT RETURNED IT TO ME AND TOLD ME IT WAS FIXED. WHILE DRIVING THE VEHICLE IN NORMAL DRIVING CONDITIONS THE STEERING WOULD SUDDENLY STOP WORKING, WARNING CHIMES AND LIGHTS ON THE DASHBOARD "SERVICE ADVANCE TRAC", "POWER STEERING ASSIST FAULT", "TERRAIN MANAGEMENT SYSTEM FAULT" AND TRACTION CONTROL FAILURE AND TRACTION CONTROL OFF LIGHTS GLOWING WHILE IN MOTION. ALMOST CRASHED THE VEHICLE EACH TIME IT HAPPENED. THE VEHICLE WOULD ALSO SLOW DOWN EVEN THOUGH MY GAS PEDAL POSITION NEVER CHANGED. WHEN IT HAPPENED THE 4TH TIME, I ALMOST WAS IN A FATAL ACCIDENT WITH A TRACTOR TRAILER AND REALIZED FORD MOTOR CORPORATION IS NOT INTERESTED IN FIXING THIS PROBLEM OR ADDRESSING THIS LIFE SAFETY ISSUE ALL LATE MODEL EXPLORER OWNERS ARE FACED WITH. FORD CLAIMED THEY KNOW NOTHING BUT SAME ISSUE ALL OVER INTERNET. THEY CLAIMED THE FIX WAS THEY REPLACED AN ANGLE SENSOR IN THE STEERING COLUMN, ANOTHER TIME IT WAS THE COMPUTER NEEDED TO BE REFRESHED AND ANOTHER SAID THERE WAS NO RECORD IN THE ONBOARD COMPUTER, NOTHING TO FIX. AS I AM NOT AN EXPERT, IT SEEMS LIKE THE COMPUTER IS FAULTY BECAUSE THE SYNC AND NAVIGATION NEVER WORKED PROPERLY. WAS THERE A CRASH? WAS THERE AN INJURY OR FATALITY? I BELIEVE IF IT HAS NOT HAPPENED YET, IT WILL. THE HEAD OF CUSTOMER SERVICE OPERATIONS MANAGER TOLD ME I HAD TWO OPTIONS "CALL THE BETTER BUSINESS BUREAU", OR "CALL AN ATTORNEY". I WILL BE DOING BOTH. I WILL NEVER BUY ANOTHER FORD BECAUSE OF THEIR INABILITY AND UNWILLINGNESS TO HELP ME IN THIS. FORD CUSTOMER SERVICE FROM THE DEALER LEVEL THROUGH THE TOLL FREE CORPORATE HOTLINE WAS ABSOLUTELY HORRIFYING. SEARCH ONLINE FOR OTHERS UNREPORTED HERE. *TR
10437851 2011-02-01
2011 FORD EXPLORER
MORE LIKE ADAPTIVE 'CURSE' CONTROL. MY 2011 EXPLORER LIMITED 4X4 WITH THE ADAPTIVE CRUISE ALWAYS CATCHES THE REAR OF SEMI TRUCKS IN OTHER LANES, CAUSING IT TO APPLY FULL BRAKES AND PEOPLE BEHIND ME ALMOST CRASH INTO ME. MY 2011 LIMITED IS TOTALLY FACTORY ORIGINAL, NO TOW BARS. HERE IN CALIFORNIA THE SEMI TRUCK SPEED IS 55 WHILE AUTOS CAN GO 65-70MPH (AND IN MOST CASES EVERYONE GOES 80+). SO WHEN I'M GOING ALONG AT 65-70 WITH NO VEHICLES HEAD OF ME IN MY LANE AND THE THING GOES 100% BRAKES I ALMOST CRASH. I ALSO GET THE CRUISE CONTROL TOTALLY DISABLED BECAUSE OF AN ERROR IN THE SYNC MODULES. THE SYNC COMPUTER MODULES CONTROL THE ADAPTIVE CRUISE, STABILITY CONTROL, BACK UP DETECTION SYSTEM, AUTO WIPERS, AUTO PARKING SYSTEM, TRACTION CONTROL, 4X4 SYSTEM, ETC, ETC. I FEAR THAT THE SRS IS ALSO TIED INTO THESE SAME SYNC COMPUTER MODULES. FORD CLAIMS THE SYNC SYSTEM AUTOMATICALLY RESETS/REBOOTS ITSELF EVERY 24 HOURS WHILE THE VEHICLE IS OFF TO AVOID SYSTEM OUTAGES. WHAT HAPPENS MOST OF THE TIME IS THE SYSTEM WILL RUN (EVEN THOUGH THE SCREEN IS OFF) FOR ABOUT A WEEK UNTIL, WHILE DRIVING, THE SYNC COMPUTER CRASHES JUST LIKE HOME COMPUTERS & CELL PHONES DO IF LEFT ON CONTINUOUSLY. WHILE THIS CRASH IS TAKING PLACE THE TOUCH SCREEN FREEZES, MUSIC PLAYING WILL STOP, OR CHANGE VOLUME, OR CHANGE TRACK, OR CHANGE SOURCE; WIPERS WILL STOP WORKING, CRUISE CONTROL WILL SHUT OFF, BACKUP CAMERA SYSTEM GOES DOWN OR SCREEN FREEZES WHILE BACKING UP, 4X4 IS DISABLED, CENTER DISPLAYS WILL GO BLANK. MY 2011 EXPLORER HAS BEEN IN THE FORD SERVICE DEPT FOR SYNC MODULE REPLACEMENT AND REPROGRAMMING 4 TIMES NOW SINCE JAN 2011. STILL NO FIX. *KB
10400683 2011-05-01
2010 FORD EXPLORER
TL* THE CONTACT OWNS A 2010 FORD EXPLORER. THE CONTACT STATED THAT THE TIRE PRESSURE MONITORING SYSTEM WARNING LIGHT ILLUMINATED AND THE BRAKE WARNING LIGHT FLASHED INTERMITTENTLY. THE TURN SIGNALS WERE OPERABLE, HOWEVER THE SOUND INDICATOR THAT ADVISED THE DRIVER THAT THE SIGNAL WAS ACTIVATED DID NOT ENGAGE. THE SOUND INDICATOR THAT ADVISED THE DRIVER THAT THE KEYS WERE NOT REMOVED FROM THE VEHICLE HAD ALSO FAILED. THE DEALER WAS NOTIFIED OF THE FAILURE AND THE CONTACT WAS AWAITING A SERVICE APPOINTMENT. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE CURRENT MILEAGE WAS 13,800 AND THE APPROXIMATE FAILURE MILEAGE WAS 13,500.
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