Please Wait
Please Wait
11217372 2019-06-01
2018 SUBARU OUTBACK
WHILE IN MY DRIVEWAY UPON STARTING MY 2018 OUTBACK I SMELLED STRONG ODOR OF GASOLINE. POPPED THE HOOD AND SAW THE FUEL SUPPLY LINE SPRAYING THE ENTIRE ENGINE COMPARTMENT WITH GAS MIST/DROPLETS IN A FULL BLOWN SHOWER. I TURNED THE CAR OFF,VISUALLY INSPECTED THE FUEL SUPPLY LINE AND SAW THAT IT HAD RUPTURED NEAR THE ENGINE PLENUM INTAKE, APPROXIMATE SIZE 1/8"1/4" (PHOTO ATTACHED). CAR HAS LESS THAN 2900 MILES ON IT. POTENTIALLY VIBRATION FROM BRACKET MOUNT/INAPPROPRIATE MATERIALS USED FOR FUEL SUPPLY LINE. FUEL SUPPLY LINE APPEARS TO BE POLYETHYLENE PLASTIC INSIDE NON-REINFORCED RUBBER OUTER SHELL. HOSE USES FRICTION CLAMPS TO ATTACH TO FIREWALL AND ENGINE PLENUM.
11166323 2018-12-14
2018 SUBARU OUTBACK
INFOTAINMENT SYSTEM IS FAULTY. I HAVE NO BACK UP CAMERA, BLUETOOTH, RADIO, CAN NOT PROGRAM CLOCK. SUBARU DEALER SAYS THERE IS NO FIX OTHER THAN TO REPLACE HEAD UNIT. I HAVE BEEN WAITING SINCE DEC 14TH FOR THIS REPLACEMENT UNIT. WHILE AT DEALER I ASKED FOR A LOANER AND WAS DENIED. SUBARU SAID THE CAR WAS SAFE TO DRIVE WHICH IS NOT TRUE SINCE THEIR BIGGEST SAFETY FEATURE ISNT ACCESSIBLE
11163822 2018-12-13
2018 SUBARU OUTBACK
I DROVE TO A NEARBY TOWN, INDICATOR SAID 40 MILES TO GO BEFORE EMPTY. PARKED. RESTARTED THE CAR AFTER HALF AN HOUR. MOST OF CENTER DISPLAY FUNCTIONS WERE DEAD. IT DID SHOW BACK-UP VIEW, BUT NO RADIO, NO MAP. DROVE TOWARD HOME AND GAS STATION. AFTER TWENTY MILES, ON CRUISE CONTROL AT 70MPH ON HIGHWAY, ENGINE SUDDENLY STARTED RACING AS THOUGH IT HAD DOWN SHIFTED, I BRAKED AND HEADED FOR THE SHOULDER. NO TURN SIGNALS, NO INDICATORS, NO EMERGENCY FLASHERS - IT SEEMED THAT THE COMPUTER CRASHED WHEN I RAN OUT OF GAS. AFTER ADDING GAS AND RESTARTING, ALL WAS NORMAL EXCEPT THE THE RADIO MEMORY HAD BEEN WIPED.
11154140 2018-06-05
2017 SUBARU OUTBACK
OUR OUTBACK RAN OUT OF GAS ON TWO OCCASIONS: THE LOW FUEL LIGHT NEVER CAME ON, THE FUEL GAUGE REGISTERED ABOUT 1/4 TANK AND COMPUTER SAID 100-120 MILES LEFT ON THE TANK. OTHERS HAVE HAD SIMILAR ISSUES AND THEY ARE DOCUMENTED ON THE INTERNET. INCIDENT #1: 10/25/2017, GPS: 38.365669,-82.850853. INCIDENT #2: 06/05/2018, GPS: 38.519781,-89.707681. BOTH INCIDENTS WERE ON INTERSTATE HIGHWAYS DURING A LONG DAY OF DRIVING. DURING THE 2ND INCIDENT I TOOK PICTURES OF THE DASH TO DOCUMENT THE GAUGES. THE DASH PHOTOS SHOW ABOUT 1/4 TANK OF FUEL REMAINING, 100 MILES UNTIL EMPTY AND NO LOW FUEL WARNING LIGHT. AAA PUT 2.5 GALLONS OF GAS INTO THE TANK, WE DROVE A FEW MILES TO THE NEXT EXIT AND FILLED UP. TANK ACCEPTED 13.5 GALLONS. SO 2.5 + 13.5 = 16 GALLONS, YET THE FUEL CAPACITY IS LISTED AS 18.5 GALLONS. SO SOMEWHERE THERE IS A DISCREPANCY OF 2.5 GALLONS. ALL THESE DETAILS AND DOCUMENTATION WAS PROVIDED TO THE LOCAL SUBARU DEALERSHIP. WE NOTIFIED OUT LOCAL DEALERSHIP OF THE ISSUE ON 6/5/18, THEY HAD THE CAR SEVERAL DAYS AND SAID A FIX WOULD BE OUT BY END OF SUMMER. TO DATE SUBARU AND MY LOCAL DEALERSHIP HAVE BEEN UNABLE TO PROVIDE A FIX FOR THE ISSUE. SO NEARLY 6 MONTHS LATER AND STILL NO FIX. THIS SAME PROBLEM WAS REPORTED TO SUBARU AS FAR BACK AS 12/2016. HERE'S A WRITE-UP FROM 12/2016 ABOUT A PERSON HAVING AN ISSUE RUNNING OUT OF GAS. THEIR CIRCUMSTANCES WERE VERY SIMILAR TO OURS: HTTPS://WWW.SUBARUOUTBACK.ORG/FORUMS/66-PROBLEMS-MAINTENANCE/385545-2017-OUTBACK-2-5I-PREMIUM-RAN-OUT-GAS-2-5-GALLONS-LEFT.HTML WE WERE IN THE PASSING LANE ABOUT HALFWAY AROUND A BUS WHEN WE RAN OUT OF FUEL ! THIS PROBLEM IS A SAFETY ISSUE AND NEEDS TO ADDRESSED BY SUBARU IN A PROMPT MANNER.
11081469 2018-03-27
2018 SUBARU OUTBACK
I WAS DRIVING MY CHILD TO SCHOOL ON A RAINY MORNING IN TRAFFIC,20-30MPH ON A STRAIGHT ROAD. THE CAR STALLED AND THEN THE ENGINE SHUT OFF. (I AM LUCKY I DID NOT GET REAR ENDED; OTHERWISE I WOULD BE IN THE HOSPITAL GETTING MY CHILD CHECKED OUT.) ROLLED OVER TO THE SIDE OF THE ROAD; AS CLOSE AS I COULD GET.. SHIFTED INTO PARK AND RESTARTED THE CAR. STARTED RIGHT UP. I HAD A QUARTER TANK OF GAS AND DROVE THREE MILES AFTER THAT AND STILL HAVE ENOUGH TO GET TO A GAS STATION; SO IT IS NOT A FUEL SUPPLY ISSUE. THIS IS NOT SAFE!!! THIS IS NOT ACCEPTABLE!!!! THIS IS A NEW CAR PURCHASED THREE MONTHS AGO!!! CALLED THE DEALER'S SERVICE REP AND ASKED IF THIS COULD BE PART OF THE ISSUE I AM HAVING WITH FUEL ECONOMY. I AM AVERAGING 16.1 MPG. MY 2007 MERCURY MILLAN PREMIER AWD AVERAGED AROUND 22.8MPG: 10 YEARS OLDER AND LARGER ENGINE (3.0 VS 2.5). I ALSO LET HIM KNOW THAT AT LOW SPEEDS THE CAR IS FIGHTING AS IF IN THE WRONG GEAR AND LOW TORQUE. ALSO THERE IS NOT A SMOOTH COAST, IT IS ALMOST AS IF THE CAR IS BRAKING BY BEING IN THE WRONG GEAR. I HAVE HAD A TOYOTA, DODGE, FORD, MERCURY, HONDA, AND HYUNDAI IN THE FAMILY AND NEVER HAD PROBLEMS LIKE THIS. THIS IS NOT SAFE!!! THIS IS NOT ACCEPTABLE!!!! THIS IS A NEW CAR PURCHASED THREE MONTHS AGO!!! I ALSO ASKED HIM IF THIS HAS SOMETHING TO DO WITH THE HEAD UNIT WHICH IS RIDDLED WITH PROBLEMS. HOW DID SUBARU LET A CAR LIKE THIS OFF THE LINE? I NOW FEAR USING THIS CAR. I DO NOT WANT TO BE IN A FATAL ACCIDENT AND I DO NOT WANT TO INTRODUCE FATAL RISKS TO MY FAMILY. I AM TOLD THAT IF THE PROBLEM CAN NOT BE REPRODUCED AT THE DEALER, THERE IS NOTHING THEY CAN DO. TRANSLATION: CAN'T FIND THE PROBLEM, CAN'T FIX THE PROBLEM, I AM STUCK WITH A DEATH TRAP.
Previous 25
Next 25