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1733968 fail

20 Complaints

2019 JEEP GRAND CHEROKEE STEERING

fail includes words BROKE, BROKED, BROKEN, CRACK, CRACKED, DEAD, DIED, DIED!, LOOSE, QUIT, QUITS, QUITTING, SHUT-OFF, SHUTDOWN, SHUTING, SHUTOFF, SHUTOFFS, SHUTSDOWN, STOPPED, STOPPING

Model GRAND CHEROKEE only

System STEERING only

Includes model years 2018 to 2020

11405535 2021-03-29
2020 JEEP GRAND CHEROKEE
VEHICLE IN MOTION CITY & HIGHWAY. THE ENTIRE VEHICLE DIES. THE ENGINE TURNS OFF, ALL THE LIGHTS DIE, NO STEERING, DASHBOARD & RADIO DIE. A FEW SECONDS LATER THE ENGINE RESTARTS ON ITS OWN, LIGHTS COME ON, DASHBOARD LIGHTS UP AND RADIO WORKS. THE ONE REMAINING ISSUE THAT INDICATES THE PROBLEM IS THAT THE RADIO COMPLETE RESETS TO WHAT I BELIEVE IS THE ORIGINAL SETTINGS. THIS PROBLEM HAS BEEN ONGOING SINCE THE VEHICLE WAS ACQUIRED. IT HAS BEEN IN THE DEALERSHIPS MULTIPLE TIMES AND THEY OF COURSE CAN NOT DUPLICATE SO THEY SEND ME ON MY WAY. THEY HAVE HELD THE JEEP TO DRIVE BUT CLAIM THEY CANNOT DUPLICATE. ALSO THERE ARE NO CODES SHOWING WHEN THEY CHECK. TRY DRIVING AT 65 MPH WITH A DEAD CAR. AGAIN THIS HAS BEEN HAPPENING FOR ABOUT A YEAR

11300995 2019-09-02
2019 JEEP GRAND CHEROKEE
ON SEP 2, 2019 WHILE TRAVELING STRAIGHT AT AROUND 60MPH THE STEERING WHEEL TURNED SLIGHTLY TO THE LEFT AND LOCKED IN THAT POSITION FOR A FEW SECONDS, ALMOST CAUSING A DEADLY CRASH ON THE FREEWAY AS THE VEHICLE ALMOST HIT THE CEMENT DIVIDER. I APPLIED FORCE TO TURN THE WHEEL IN THE OTHER DIRECTION, TO NO AVAIL FOR A FEW SECONDS, BUT THEN WHEN THE WHEEL "UNLOCKED" IT CLICKED AND THE CAR SWERVED TO THE RIGHT, CAUSING US TO ALMOST SPIN AROUND. I HELD THE WHEEL AS STRAIGHT AS I COULD, BUT WE DID GET INTO A COLLISION WHEN THE CAR WAS ALREADY STRAIGHTENING BACK. I REQUESTED MAINTENANCE RECORDS FROM AVIS, THE RENTAL COMPANY, BUT THEY DENIED RELEASING THEM. CAN SOMEONE PLEASE COMPEL THEM TO RELEASE MAINTENANCE RECORDS FOR THIS VEHICLE? WE ALMOST DIED THAT DAY AND THEY WON'T TAKE ANY RESPONSIBILITY FOR THE FAULTY STEERING MECHANISM. AVIS IS ACTUALLY ATTEMPTING TO COLLECT MONEY FROM ME FOR THE DAMAGES BUT WON'T RELEASE THE RECORDS. THANK YOU!
crash

11230852 2019-07-09
2018 JEEP GRAND CHEROKEE
SEE NOTE TO INSURANCE COMPANY I RECEIVED MY 2018 JEEP BACK YESTERDAY 7/10/19 AFTER MONTHS OF WAITING FOR FARMERS TO REGAIN POSSESSION AFTER STOLEN AND RECOVERED IN MEXICO AND REPAIRS TO BE DONE. I DROVE THE CAR HOME FROM BUMPER TO BUMPER LAST NIGHT. WHEN I TRIED TO DRIVE THE CAR HOME FROM THE GYM TODAY THE WINDOW ON THE PASSENGER SIDE STATING GOING UP AND DOWN BY ITSELF. I WAS GOING 45 MILES AN HOUR. WHEN I TRIED TO STOP IT WITH THE SWITCH THE TRANSMISSION LOCKED UP AND ALL POWER DIED. THE CAR SKIDDED 10-15 FEET TOWARD A INTERSECTION. I ALMOST WENT THROUGH THE WINDSHIELD. LUCKY I AM STRONG ENOUGH TO STOP MYSELF. I AM REQUESTING YOU THAT YOU TOTAL THIS VEHICLE RETURN MY DOWN PAYMENT AND MAKE PAYMENT TO CHRYSLER IN ARREARS. THIS VEHICLE IS UNSAFE.
injury

11207080 2019-05-08
2018 JEEP GRAND CHEROKEE
I NEARLY DIED ON 5/8/19 DRIVING MY JEEP. I WAS GOING ABOUT 60MPH ON THE EXPRESSWAY IN THE FAR LEFT LANE. MY SOS 🆘 WENT OFF ON MY PHONE AND IMMEDIATELY I LOST CONTROL OF THE CAR AND WHEELS STARTED TURN INTO LEFT AND RIGHT. THERE WAS NO MORE POWER STEERING AND I HAD TO STRUGGLE AND FORCE THE WHEEL TO THE RIGHT AND LEFT SO I WOULDN'T CRASH INTO THE DIVIDER WALL ON THE LEFT AND CARS ON THE RIGHT WHEN IT WOULD CHANGE LANES. THIS WENT ON FOR WHAT SEEMED FOREVER. I REACHED FOR MY PHONE THAT WAS FLASHING AND PRESSED THE CANCEL BUTTON AND SHORTLY AFTER IT BEGAN TO CALM DOWN AND I BEGAN TO GET SOME CONTROL. I DON'T UNDERSTAND WHAT HAPPENED MY PHONE WAS NOT CONNECTED TO THE BLUE TOOTH IT WAS SITTING ON THE PASSENGER SEAT. YOU HAVE AN IMAGE THAT IS DESCRIBED AS A DEATH WOBBLE THAT IS SIMILAR ONLY MINE WAS MORE PROFOUNDLY SEVERE. WHAT IS THIS AND WHAT CAUSES IT? IT ALMOST KILLED ME. I COULD HAVE HAD MY GRANDCHILDREN IN THE CAR WITH ME. I DO NOT WANT TO GO IN TO JEEP AN THEY ACT LIKE THEY DON'T KNOW OR CAN'T FIND THE PROBLEM. THIS IS A DEADLY SAFETY PROBLEM AND I AM AFRAID TO DRIVE THIS CAR. IT IS SAFE AND THERE IS NO WARNING SIGN. FIX IT IMMEDIATELY, RECALL IT, EXCHANGE IT, OR REFUND IT.

11203678 2019-04-22
2018 JEEP GRAND CHEROKEE
WHILE BEING TOWED BY AN RV, THE JEEP STARTED VIOLENTLY WOBBLING WHICH SHOOK MY 40,000 # RV PRETTY HARD. THIS STARTED AFTER A SLOW (ABOUT 5MPH) LEFT TURN. THE WOBBLING DID NOT STOP UNTIL COMPLETELY STOPPING THE RV. THIS HAS ONLY HAPPENED ONCE IN 5,000 MILES OF BEING TOWED. HAS NEVER HAPPENED WHILE DRIVING THE JEEP ABOUT 11,000 MILES.

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